Can you unlock Galaxy S7 and Galaxy S7 edge, if you forget PIN, password, pattern and fingerprint is not recognized?
It is always frustrating when you are locked out of your own Galaxy S7 or S7 edge.
You may have 100 proofs that you are the owner. You are holding your Galaxy S7 or S7 edge, with all legal documents.
But the guys in Samsung service center, or in your carrier’s service center will NOT help you unlock the phone.
They simply tell you to reset the phone.
For legal reasons, in most regions, no legit business will help you unlock Galaxy S7 or S7 edge.
Privacy in most regions is a serious legal issue because many personal data are stored on smartphones.
So, always remember your lock screen PIN/password/pattern. It is your responsibility to remember them.
If you forget the PIN, or password or lock pattern, and your fingerprint is not accepted (or when your fingerprint cannot be used after a reboot), the only official way to unlock Galaxy S7 or Galaxy S7 edge is Samsung’s Find My mobile service.
This guide will show you how to use Find My Mobile to unlock Galaxy S7 (and S7 edge) when you are locked out of your phone.
Why I cannot unlock Galaxy S7 and Galaxy S7 edge with Google account?
Prior to Android Lollipop, you have the option to reset lock screen pattern with your Google account if you forget the pattern and the backup password.
And for some Samsung devices, you can even unlock the device with Google account after a few tries. But this is NOT a formal Android feature.
In Samsung devices running Android Lollipop, unlock with Google account may be offered in special versions of devices. In most regions, it was removed.
For Samsung devices with Android Marshmallow, unlock with Google account is removed.
Why I cannot unlock Galaxy S7 and Galaxy S7 edge with Android device manager?
Unfortunately, unlock function has been removed from Android device manager since 2015, very likely for possible legal troubles Google may face.
As shown below, in addition to locating Galaxy S7 or S7 edge, Android device manager now only allows you to:
- Ring Galaxy S7 or S7 edge so that you can find it.
- Lock Galaxy S7 or S7 edge. If you set Galaxy S7 lock screen security as none or swipe, and you lose the phone, you may want to lock it so that others cannot access your data. However, if the phone is already locked, the new lock screen security will NOT overwrite existing lock screen security settings. This means you can NOT use this function to unlock Galaxy S7 or Galaxy S7 edge. It can only lock Galaxy S7 or S7 edge if it is currently unlocked.
- Erase Galaxy S7 or S7 edge. You can factory data reset Galaxy S7 or S7 edge remotely. All data, files and apps in the phone (internal storage only, excluding SD card) will be erased. Again, this option is useful when you lose your phone. Make sure you back up Galaxy S7 or S7 edge regularly.
How to use Find My Mobile to unlock Galaxy S7 and Galaxy S7 edge with your Samsung’s account
So, as mentioned earlier, the only official option to unlock Galaxy S7 and Galaxy S7 edge remotely is using Samsung’s Find My Mobile service.
Of course, there are two requirements to use Find My Mobile to unlock Galaxy S7 and Galaxy S7 edge:
- A Samsung account must be added to Galaxy S7 or S7 edge before you are locked out of the phone.
- Your Galaxy S7 or S7 edge must connect to internet. If both WiFi and mobile data are turned off, you can turn on mobile data even the screen is locked (this is a new feature in Samsung’s devices running Android Marshmallow). Please note, when you are locked out of Galaxy S7, you cannot turn on/off WiFi. So, if WiFi is turned off, you have to use mobile data.
- Location service (or GPS) is NOT required to use Find My Mobile to unlock Galaxy S7 and Galaxy S7 edge. It is required only if you want to locate Galaxy S7 or S7 edge.
- Remote access/control is NOT required if you just want to unlock Galaxy S7 or S7 edge or to wipe the phone.
To unlock Galaxy S7 and Galaxy S7 edge with Find My Mobile service, you may follow these steps.
Step 1: Access Samsung’s Find My Mobile web page
Currently, there is no app for Samsung’s find my mobile service. You have to access the web from a PC or from any mobile devices.
The official website for Samsung’s Find my mobile is https://findmymobile.samsung.com/
Don’t be fooled by any fake sites.
Tap Find as shown below to proceed.
Step 2: Log in with your Samsung account
As shown above, you need to provide your Samsung account to login.
So, type your Samsung account email and the corresponding password.
The tap Sign in as shown above,
Step 3: Select your device
Once logged in, you can see one of your devices is listed as shown below.
The Network and Remote controls will be shown as grayed out or normal color depending on whether the feature is on or not on the phone.
As mentioned, remote control is NOT required to unlock Galaxy S7 and Galaxy S7 edge with Find My Mobile service.
If your Galaxy S7 or S7 edge is not listed, you can tap the down arrow button in front of the current phone as shown below to list all of your Samsung devices.
After selecting the device, tap Find in the bottom as shown below.
Find my mobile service will try to locate your Galaxy S7 or S7 edge.
Again, location service is not required for unlocking Galaxy S7 through Find my mobile service. So, even if your galaxy S7 is not located, you can still unlock it.
Tap the up arrow button as shown below to get the main menu.
Step 4: Expand the options
By default, only 3 options are listed as shown below:
- Ring my device.
- Lock my device.
- Wipe my device.
These 3 functions look similar to those of Android device manager.
But the actual functions are slightly different, especially the lock my device feature is a bit tricky. Anyway, we will not discuss it here.
Tap MORE as shown below to expand the options.
Now, as shown below, you can find 4 more options:
- Extend battery life.
- Retrieve logs
- Set guardians
- Unlock my device.
Yes, the Unlock my device is what we are looking for.
Other features can be also very useful for some owners.
Step 5: Send unlock request
Tap Unlock my device as shown above to send unlock request to Galaxy S7 or S7 edge.
Step 6: Set a new lock screen security for Galaxy S7 or S7 edge
Once your Galaxy S7 or S7 edge is connected to internet, it will then be unlocked.
Don’t forget your new PIN/password/pattern.
You can also enable smart lock if applicable for you.
Do you know how to use Find My Mobile to unlock Galaxy S7 and Galaxy S7 edge with your Samsung’s account now? Do you have any questions on how to unlock Galaxy S7 and Galaxy S7 edge, if your PIN, password, pattern and fingerprint are not recognized?
If you have any questions or encounter any problems on using Find My Mobile to unlock Galaxy S7 and Galaxy S7 edge, please let us know your questions or problems in the comment box below.
The community will try to help you.
For other guides on using Galaxy S7 and Galaxy S7 edge, please check Galaxy S7 online manual page.
For detailed Galaxy S7 how-to guides, please check Galaxy S7 how-to guides page.
For more Galaxy S7 camera guides, please check Galaxy S7 camera guide page.