Turn on or turn off your Galaxy S6 is a basic operation which every phone owners need to know.
This guide applies to both Samsung Galaxy S6 and Samsung Galaxy S6 edge.
If you find your Galaxy S6 is not responsive to home button and power button, this guide will show you how to try some button combinations to avoid a trip to the service center.
If you are locked out of your Galaxy S6 0r S6 edge (your fingerprints are not recognized and your password are not accepted for whatever reasons), reboot Galaxy S6 will NOT help. In this case, please check this guide on how to unlock Galaxy S6 or S6 edge if you are locked out of the phone.
Turn on Samsung Galaxy S6 (or Galaxy S6 edge)
To turn on Samsung Galaxy S6 (or Galaxy S6 edge), you need press and hold the Power button for a few seconds. Galaxy S6 power button is located in the right side of the phone. Galaxy S6 edge power button is located in the similar location. Please check this page for Samsung Galaxy S6 layout, and this page for Galaxy S6 edge layout.
When you turn on Samsung Galaxy S6 for the first time or after performing a factory data reset, you need follow the onscreen instructions to set up your Galaxy S6.
Turn off Samsung Galaxy S6 (or Galaxy S6 edge)
To turn off Samsung Galaxy S6 (or Galaxy S6 edge), you need press and hold Galaxy S6 Power button, and then tap Power off.
If Samsung Galaxy S6 or Galaxy S6 edge is frozen and not responsive, you can press and hold the Power button and the Volume down buttons simultaneously for more than 7 seconds to restart it.
In areas where the use of wireless devices is restricted, such as airplanes and hospitals, you may have to turn off Samsung Galaxy S6, or turn on Galaxy S6 flight mode.
Restart Samsung Galaxy S6 (or Galaxy S6 edge)
You may need restart Samsung Galaxy S6 if:
- Samsung Galaxy S6 responds slowly or improperly.
- Samsung Galaxy S6 freezes (hangs).
- Error messages appear when launching the camera.
- Galaxy S6 drains battery quickly.
To restart Samsung Galaxy S6, you can use one of the following methods
- Press and hold Galaxy S6 power button for a few seconds, then follow the on-screen instructions.
- Press and hold Galaxy S6 power button until the phone restarts.
- Press and hold the Power button and the Volume buttons simultaneously for more than 7 seconds, if the phone is not responsive.
If you want to reboot Galaxy S6 into safe mode, please follow this guide.
What can I do if I cannot turn on Galaxy S6?
If for no reason, you cannot turn on Galaxy S6 or S6 edge, you may try the following steps to see whether you can turn on Galaxy S6 without visiting the Samsung service center.
If the problem happens frequently, you should backup your data and try to reset the phone, or visit local Samsung service center to check the phone.
Step 1: Connect Galaxy S6 to the charger.
If the LED does not light up and nothing is showing on the screen, you probably have to visit local Samsung service center.
If the LED lights up, you may let it charge Galaxy S6 battery for 10-20 mins.
Step 2: Disconnect the charger.
It is a good practice to disconnect the charger when you want to turn on/off Galaxy S6.
Step 3: Try the following operations.
- press and hold Power button for more than 20 seconds check whether it turns on Galaxy S6 or not.
- press and hold Volume Up button for a few seconds, without releasing the Volume up button, press and hold Power button (totally 2 buttons) until you see something on the screen.
- press and hold Volume Up button for a few seconds, without releasing the Volume up button, press and hold Power button + Home button (totally 3 buttons, you need use 2 hands) until you see something on the screen.
- press and hold Volume Down button for a few seconds, without releasing the Volume down button, press and hold Power button (totally 2 buttons) until you see something on the screen. (Highlighted In red, because a majority of members reported this works for them, but some members give up at option 3.)
- press and hold Volume Down button for a few seconds, without releasing the Volume down button, press and hold Power button + Home button (totally 3 buttons) until you see something on the screen. If you get anything (very likely Download mode) on the screen, you can just press and hold the power button to reboot normally. It is not necessary to do anything else.
- Press and hold Volume up + Volume down + Power buttons until you see something on the screen.
If nothing works, you may have to visit local Samsung service center.
How to force Galaxy S6, S6 edge and S6 edge+ to power off when you cannot unlock the phone?
With Android Nougat update, you may find you are asked to unlock the phone after you tap power off button in Galaxy S6, S6 edge and S6 edge+.
In other words, Samsung requires you to unlock the phone before you can power off Galaxy S6, S6 edge and S6 edge+
Sometimes, you may want to bypass this restriction to power off Galaxy S6 without unlocking the phone.
For example,
- The screen is broken and you cannot use the power off button.
- You need to power off Galaxy S6, S6 edge and S6 edge+ that are not yours.
- You want to factory data reset Galaxy S6, S6 edge or S6 edge+ because you forget the PIN/password and you cannot use Samsung’s Find my mobile to unlock Galaxy S7 remotely.
The good news is that you can force Galaxy S6 (S6 edge and S6 edge+) to power off without unlocking the phone.
You just need follow these steps to force Galaxy S6 to power off.
Step 1: Connect Galaxy S6, S6 edge or S6 edge+ to a wall charger with the USB cable and make sure it is charging.
Step 2: Press and hold Volume down button and Power button (holding two buttons) for about 7 seconds.
Step 3: Release power button, then volume down button.
Now, Galaxy S6, or S6 edge or S6 edge+ should be powered off. You can wake up the screen to verify. It should show a battery icon.
Can you turn on Samsung Galaxy S6, or turn off Samsung Galaxy S6? Do you know how to reboot / restart Samsung Galaxy S6 now?
If you have any questions or encounter any problems on how to turn on Samsung Galaxy S6, turn on Samsung Galaxy S6 edge, turn off Samsung Galaxy S6, turn off Samsung Galaxy S6 edge, restart Samsung Galaxy S6, or restart Samsung Galaxy S6 edge, please let us know in the comment box below. We will try to help you.
For other features of Galaxy S6, please check Galaxy S6 online manual page.
For detailed guides on how to use Samsung Galaxy S6, please check Galaxy S6 how-to guides page.
Joey says
Samsung galaxy s6 edge was working now the screen is black amd wont turn on. Dont know what is wrong
simon says
You may charge the battery for a few mins.
What happens if you press home button? if you press power button? if you press and hold power button?
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jessica says
Mine done the same only worked by doing step three point 6 sobstrange this happens I never had an issue with the galaxy s5
ivy says
“Press and hold Volume down button and Power button (holding two buttons) for about 7 seconds.”
This step worked for my phone. It was completely black with a red light and would not power on. I tried this and it asked it I wanted to alter manf. settings. I said cancel/no and the phone powered on.
I hope this helps.
simon says
Thank you for sharing it.
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helen says
Got my samsung galaxy s6 edge last saturday. Just this morning i was using it and then i went for a nap and my phone is totally black and wont turn on even if i put on charge it doesnt work. Please help
simon says
If you put the phone on the charger, does the led light up?
Did you try press home button?press power button, press and hold power button?
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juan says
For mine the blue led light is blinking but the screen will not turn on no matter what I do.
simon says
What have you done so far?
Unplug Galaxy S6 from the charger, then try:
1. press and hold power button for more than 20 seconds
2. press and hold volume up button for a few seconds, without releasing the volume up button, press and hold power button (totally 2 buttons) until you see something on the screen.
3. press and hold volume up button for a few seconds, without releasing the volume up button, press and hold power button + Home buttons (totally 3 buttons, you need use 2 hands) until you see something on the screen.
4. press and hold volume down button for a few seconds, without releasing the volume down button, press and hold power button (totally 2 buttons) until you see something on the screen.
5. press and hold volume down button for a few seconds, without releasing the volume down button, press and hold power button + home button (totally 3 buttons) until you see something on the screen.
6. Press and hold volume up + volume down + power buttons
7. visit local Samsung service centre.
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C. Elkins says
I woke up to the same issue this morning, step 4 was the one that fixed it. Thank you for sharing.
simon says
Thank you for sharing your solution.
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Sandy says
Number 4 worked for me too! Wonder why it happens?
simon says
Thank you for sharing your solution. These are just some wake-up key combinations for different situations.
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Kent Tilley says
I woke up this morning and the green LED was on and nothing on the screen would work. Number 4 fixed it for me, but it also did a hard reset and erased everything on the entire phone
simon says
You should follow the on – screen instructions once the screen is on.
I don’t think it will reset the phone if you didn’t choose it.
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nantha says
for me s6 totally died. no light even when charged in. could not power on the phone. however when i tried no4 it worked.. is this a usually problem for s6?
simon says
If it happens often, you should visit local Samsung service center to check the hardware (mainboard).
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Georgy says
Thumbs up for #4. Worked for me as well! Thank you for the instructions. I would put this step as number one, because looks like it fixes the problem for most of the people. I was going to give up after step 3. Good thing a saw the comment about #4
simon says
Thank you for the feedback. I marked it in red.
For the sequence, I tried to start from simple and easy ones.
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romanempire says
thnk u guys for supporting … same thing happend with me and 4 solution helped me through….
can anyone tell why does it happen so we can avoid doing such things later?
thank you again
simon says
Most often, the firmware hits a bug.
Under rare cases, it is caused by some hardware problems. If it happens often, you may have to visit service center to change some components.
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Sanita says
for me works #2
WifeMommie says
I’m having the same issues as those above. My phone is totally out! Won’t turn on even when I try to charge it or press any buttons.
simon says
Then you probably have to check with the vendor for a replacement or Samsung service center to repair.
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Rachelle says
Same thing, got my phone 5 days ago. Checked the time this morning, 30 mins later grabbed my phone and screen completely black, won’t turn on no matter what I press even changed what outlet I was using and switched from wireless charger to plug in charger nothing will fix it 🙁
simon says
Then you probably have to visit local service center to repair, or return it to the vendor for a replacement if it’s under return period.
You may press and hold 3 buttons to see whether galaxy s6 reboots: home + volume up + power.
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Alana says
Mine won’t turn on, but when I plug it in it says that it is cjarging at 95% or above. But from there I can’t seem to do anything
simon says
Disconnect from the charger. Press and hold power button fir more than 5 seconds, what do you get?
Press and hold 3 buttonsfir more than 5 seconds: home, volume up and power, what do you get?
If you still cannot turn on galaxy s6, you need visit Samsung service center to check the hardware. If the seeker offer exchange, you can try to get a new one.
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lisa says
My s6 only had black screen this morning, thanks for advice it worked again when pressing both up and down volume keys and power key and now works fine
sifemme says
Tried this as well and worked, just pressed both volume keys and power button for a few seconds and it turned on. My screen was black and only the green light was on. Seems to be in working order now!
helen says
My s6 edge keep restarting by itself i tried to reset the phone but when the reset done it wont go further and restart again.
simon says
If reset doesn’t solve the problem, you may have to visit local Samsung service center to check or repair. If the phone is still in 1 to 1 exchage period, you’d better exchange it for a new one.
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zhenya says
Thank you! That was very useful information! My galaxy s6 didn’t turn on, so i pressed power button and volume buttons simultaniously for about 9 seconds until it turn on! yeeey!
davy says
got s6 to reboot.it said something about a third party shut it down. who and why.how do I stop this from happening again.
davy says
(phone it) is written when I send a text. is this the third party that turned off phone.is this ahack
simon says
if it happens only once, you can forget it.
if it happens often, you may test it whether it is caused by some third-party apps by reboot galaxy S6 into safe mode (you may follow this guide to reboot Galaxy S6 into safe mode).
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YUNIECORN says
THANK YOU SO MUCH!
I WAS FLIPPING OUT CUZ MY PHONE was unresponsive no matter if I charged it or turned it on.
I tried the volume down button + power on button and it worked! YOU DA BEST.
Pearl says
MINE TOO!!!!!! I tried numerous times to turn it on just by pressing the power button but it never responded, not even when I connected it to the charger. I was starting to freak out when I decided to google the problem and found this. THANK YOU!
Bob Lento says
My S6 Edge will not turn on. It was fully charged, used it for a few minutes, put it down for 10 minutes and then won’t turn on. I tried the 3 button reboot, nothing happens. Plugged into charger and no lights come on.
simon says
Press and hold volume up (or volume down, not both) for a few seconds, without release volumembutton, the then press and hold power button.
Anyway, if the led is not on when the phone is connected to the charger, you probably have to visit local Samsung service centre.
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Gage says
Number 4 worked for me! Thank you!
Susan says
i just got my phone yesterday last night it shut down i charged it all night this moringin still will not turn on i tried the power and volume button. when its pluged into the charger the creen shows a battery with a lighting bolt on it??? any ideas??
simon says
Did you hold power button long enough?
You can try to press and hold Volume up+ Home +power button until the screen shows something.
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naps says
my s6 edge sudden blackout, and i tried to charge it, but indicate 100%. i cnt switch on..i also tried to hold vol down+power button+home then its work,but when no charger it cant switch on even i hold the 3buttons
simon says
If it happens several times, you’d better backup your data and visit local Samsung service center to check the phone.
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hovi says
New edge 128gb – worked for a few minuttes then black screen… NO holding buttons fix it. FFS
simon says
If none of them can turn on the phone, you may have to visit local Samsung service centre.
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Danny says
For Samsung Galaxy S6 –> step 4 !!! It worked for me . Thank you very much . <3
leesa says
mine keeps freezing every couple of seconds, I reboot and it continues..I only bought it today and started using it 30minutes ago…I don’t know what to do to stop it from freezing continuously
simon says
Did you choose to restore apps? If you are installing lots of apps in the background, you should use it once the installation finishes.
You can also reboot Galaxy S6 into safe mode to see whether it helps. https://gadgetguideonline.com/galaxys6/samsung-galaxy-s6-guides/how-to-use-samsung-galaxy-s6-safe-mode/
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rob says
My cover would turn the screen off when closed and the screen would turn on again when opened.
from today it is not working and the screen is on when the cover is closed
simon says
Does the screen turn off eventually if you don’t close the cover?
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rob says
Yes it does. I have checked the proximity scensor is working fine.
the cover was foing its job before yesterday dont know why it is not working.
The samsung covers have screen on off but dont know why is stopped working
simon says
You may try to reboot the phone to see whether it works.
If not, try to reboot your S6 into safe mode to see whether it works.
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Ian Frame says
Hi, my S6 had all lights on and would not turn off or restart. I rang it from my spare phone by mistake (I intended to phone home) and it suddenly rang, then worked. Good luck. Ian
simon says
Did you try some operations in this guide https://gadgetguideonline.com/galaxys6/samsung-galaxy-s6-online-user-manual/turn-onoff-samsung-galaxy-s6/ ?
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Sayed says
I NEED HELP PLEASE I was playing with settings on my galaxy s6 edge went to accessibility settings and then Dexterity I dont know what option i changed there, now I can’t do anything, just stuck on home screen with a line running from top to bottom, can’t even touch the screen, can’t even power off or restart. can anyone help please!!!
simon says
Very likely, you turned on several accessibility settings.
You can try to triple-tap any items (i.e, tap any items in 3 times).
You can always reboot the phone by pressing and hold power button. But the settings are persistent.
If you still cannot turn off the corresponding settings, you may visit local Samsung service center. They can easily disable the settings for you.
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Joey says
volume down and power button worked for my s6 edge. Thanks for the help
sarah says
Mine won’t turn on, but when I plug it in it shows that its charging. I tried all the buttons that you explained above without plug in to a charger and nothing work out, then I plugged it to the charger and tried the same steps again ( volume down + power button + home screen button) showed me a light blue screen saying: warning downloading the OC customer system causing a problem if you want to cancel the download press the down volume button or press the upper volume to continue. I tried to press only the down volume arrow to cancel it, but nothing happened and the screen turn off again.
simon says
Your battery probably is too low to test. You need let it charge.
What you got is the download mode. Normally, if it can enter download mode, you can also enter recovery mode (volume up +home +power buttons).
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sarah says
Sorry I meant “OS Custom”
Barb says
red LED light on despite being charged overnight…thoughts
simon says
What’s the percentage shown for the battery?
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Nathaniel says
Number 4 worked! I honestly thought my phone was broken. I was so terrified. Thank you for your help!
User2 says
This just happened to my galaxy s6 edge and none of the combos worked for me 🙁
simon says
Then you have to visit local Samsung service center.
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theresa says
hi! is it normal that samsung galaxy s6 edge is heating even its not charging?
simon says
When in use, yes, you may feel it is quite warm.
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Mimk says
Step 4 worked for me as well. Ty
Sliq says
I have Samsung g6 and the screen has just turned off n won’t turn back on a few times.it was on 75% battery life one time when this happened.all I did was wake up n wanted to check the time n noticed the screen won’t turn on no matter which way I tried to wake the screen up.I tried to charge it and the red led light indicator didn’t pop up.I have a s5 also and I’ve neevever had that kind of issue with it.so I left the SamG6 on my dresser for abt two days.during those days I checked again n no luck.after like day 3 I tried the side button again and the battery icon popped up n went away. I quickly grabbed the charger n plugged it up.the red led light came on n showed the battery icon that it was charging.I let it charge for a few n tried to turn it on and it DID turn on.Today it happened again. phone went to black screen screen n the blue led light indicator started blinking.tried to charge it.still nothing. I Google n came to this forum. I read and saw a post about step 4 working for them.so I tried it and it worked for me as well. I called samsung n the phone service am with when I had these issues.couldn’t fix it over the phone and wanted me to send it to get it checked out. Phone is back on and working so not sending it in just yet . Hope it doesn’t happen again but who knows.if it does am Goin to send it back to the manufacturer and hope they fix it or send me a new one. I hope one of the steps works for anyone having issues like this.
Ivan says
step 4 work awesome thanks a lot
Nora says
I smashed the screen of my Samsung galaxy s6 and now it is black. I can’t see anything or use it so I just want to switch it off. However your options are either to restart or switch off by tapping the screen. I can’t see anything on the screen. Is there another way to just switch the phone off completely?
simon says
You can let the phone drain out the battery automatically.
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Nora says
Thank you, I guess I may have to.
dave sumner says
do step 4 its worked for me and many others
joe says
DOWN VOLUME KEY + POWER BUTTON WORKED FINE. THANKS.
raquel says
Me too! Thanks so much!
Nora says
Thank you, but that has restarted the phone, not switched it off completely. Any ideas?
Kundymann says
I turned the phone off and put it back in the box. When I open it, it’s on! This has happened to all 4 phones we just bought! They just seem to turn on by themselves! What do I do?
simon says
Did you really power s6 off or just turn off the screen.
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cheyenne says
my phone screen comes on like normal i get all notifications and everything my it wont recognize me trying to swipe and get in my phone what should i do?
kristan says
Mine shut off like everyone has explained…#4 worked to turn it back on now it is saying that it is downloading and do not turn off target…what does that mean?
simon says
You are in download mode now. You can just press and hold power button to reboot Galaxy S6 now.
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Rhyse says
Mine isn’t rebooting following this step, I held down the power button for 60 seconds with no response.
simon says
As mentioned, if none of the methods works for you, you need visit local Samsung service center to check the hardware.
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Lani says
Hi my galaxy s6 3days ago already on and off sometimes hang also what should i do? My memory is 128 but i dmt think so memory full.
simon says
You need check details in settings – storage to see whether storage is the cause.
You can also try to clear cache partition to see whether it helps. You may follow this guide to clear cache partition https://gadgetguideonline.com/galaxys6/samsung-galaxy-s6-guides/how-to-boot-into-galaxy-s6-recovery-mode/
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jolea says
my phone was completely black and I had no idea why. I found this website and followed the steps, #5 was the one that worked for me thank you so much!
art rin says
mad props 😉 indeed it works…..thanks very much
Eugene says
Thank you to all for your help with the comments my phone was red light blinking and did not want to work but with all ur help i got it to work again.Thank you
Alpar says
I left my phone on charger whilst downloading the new Update lollipop 5.1 ..all went well phone has been updated…and now the screen is pitch black and red notification light is constantly on, the phone doesn’t switch on.I have tried all the methods above none of them worked…any idea how to fix this? Thanks
simon says
is the phone hot?
If not, you can connect it to the charger for 1 hour or until the the light turns blue (if it does), disconnect the charger, let the battery cool down. Then try again.
Of course, if you still cannot turn it on, you have to visit Samsung service center to check the phone.
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Emily Sakwa says
just using my Galaxy S6 and screen just turns black! volume down plus power button switched it back on. I see it is a common problem. Is this phone a hoax. It seems to be under performing!
simon says
If it happens often, you should visit local Samsung service center to check the phone.
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João says
Thank you, Volume up + Power Up at the same time for about 10 seconds did it for me. 🙂
Jade says
Ive had my samsung galaxy s6 edge for a few days and just today the red light keeps flashing for no reason, my battery percentage is 39% but it was this low maybe lower the other day and this didn’t happen?
simon says
It should not be due to battery level. You can try to reboot the galaxy s6 edge to see whether it helps.
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Ben says
I was doing a reset to my galaxy s6 as it was moving a bit slowly. I restarted it via the power button menu while the phone was on but it never restarted. The blue light is flashing.. or pulsing rather. I tried all the steps above and do get a result which gives me options: normal reboot, factory reset, safe mode, power off, and debug via usb. I have tried everything but factory reset and I get the Samsung power on screen but nothing else. It just goes back to a pulsing blue light. I really, REALLY do not want to do a factory reset. I gave up a phone with the SD card and a battery for this as I was assured they were no longer needed but the SD card was great for backing up and the battery was good for fixing this problem.
Any thoughts? Am I missing something?
Thanks!
simon says
If you stopped the factory data reset process by rebooting the phone, you probably have no option but to do the factory reset again.
Factory data reset normally should take less than 10 mins.
If you visit Samsung service center, they will also have to reset the S6.
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Ben says
Contacted Samsung and Verizon. Samsung wanted me to send in for repair. Verizon tried to save the data in any way they could. They were both baffled as to why the blue light is on. I have tried all methods including factory reset twice and the blue light never turns off. Taking it in to get it flashed by Samsung. Verizon stated they just received a bulletin of this happening today.
simon says
Thank you for sharing the info.
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Chatz Peiris says
Thanks… this article helped me to fix my phone…. Volume Down + Power + Home worked for me….
Ben says
No Problem, took in to Samsung rep at Best Buy. Tried Firmware reinstall. It installed and went to update and it timed out. When restart it goes back to a blue light of doom with same results as before. The Samsung guy was baffled as to why the blue light was on since it is a notification light. It is definitely powered on too as it drains the battery to the point of shutoff. Just unresponsive. I suspect hardware failure.
Last attempt before sending it in to Samsung and being without a phone for a couple weeks is to go into Verizon store where I got it. Verizon rep said that they are seeing this with other phones now hence the bulletin they received.
I hope no one else comes across this because it is frustrating not being able to do anything to fix it. I appreciate the help and tips. Remember, do not head towards the pulsing blue light!
Abby says
Thank you so much for writing this. Operation number 5 on Step 3 worked for me. My phone just shut off by itself without warning. I was on amazon for a few minutes and after I got out of amazon I just kept the phone in my hand and did not bother to look at it for about 3 minutes since I was talking to someone, so when I tried to see the time I found that it was off and would not turn on or react to anything I did, even when I connected it to the charger the LED light would not come on. I have to admit I was quite scared. So I checked online to find out what I could do to fix it without caling or sending it back to T-mobile, and this article helped. Now I’ll just be keeping a close eye on it for a few days to make sure it does not happen again.
simon says
If it happens often, it could be some hardware problems. In that case, you have to visit the service center.
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Heena says
Thank you.. these tips were of great help today 🙂
Cess says
Same here power and volume down worked s6 3 days old no apps installed this iasue is freaken people out our old phones nevwr had this issue.the price we pay for a better looking phone and better options humm!!?
francis says
it seem no.4 solve the problem for most of us, but I wonder what was the cause? I hope this wont happen always, and I hope this could be solve by update of os.
simon says
It is probably a bug in hardware driver. If it happens often, it could be a hardware issue and then probably replacement of some parts may be required.
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Sara says
I really need help i actually opened the phone with step 5 it was a miracle but then the phone asked me to download a thing for bug fixes and stuff and it stayed for an hour with a blue page that has a downloading sign in it is that normal? And at least how much time should it take? And what will happen if i cancel the downloading? Please answer as fast as you can…Thank you!
simon says
It is not necessary to download or change anything. You can just press the power button to reboot normally.
I will update this page to avoid confusions.
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Sara says
How can i close the samsung it doesnt want to close at all
simon says
Press and hold the power button.
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Goran says
Samsung Galaxy S6 EDGE
After my S6 Edge run out of battery and switch off i wasn’t able to switch it on or charge. Only red LED blinks from time to time.
Solution “Step 3/5.” from orig, post helpful for me. (To cancel Download mode press volume down). Thanks.
who cares says
Phone won’t turn on – THIS FINALLY WORKED THANK YOU !! —- 4. press and hold Volume Down button for a few seconds, without releasing the Volume down button, press and hold Power button (totally 2 buttons) until you see something on the screen.
NS says
I was going thru Facebook and my phone suddenly went black out.I tried charging it but there is no red light. I tried step 4 but the phone is now stuck at the introduction page which says samsung galaxy s6.what should I do now
simon says
You probably have to visit the service center if the LED is not on when S6 is connected to the charger.
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Donna Elizabeth Church says
number 6 worked for me in the end. it was really strange. woke up this morning thinking my phone was dead but noticed the green led light was flashing, but it just wouldnt let me do anything just pure black screen. didnt even recignize that id put it on charge.
hope this isnt the start of problems like i had with my tab 3 having to restart it every 4-5 hours. i really love my phone but im getting a bit put of off the samsung brand at the moment
cece says
I just got my Samsung Galaxy s6 yesterday, the battery was full. I let the phone sit on the couch while I watched TV, I wanted to see what time it was and the screen was all black. I tried charging it because everyone thought it had no battery, but nothing popped up, not even the red light. I changed outlet, and everything but nothing worked. I tried all the steps, including number 4 since it was the one working perfectly for everyone else, but I got no results. Any clues on what I should do? I’m a bit freaked out. So, any help would be useful.
simon says
If none of them work for you, you probably should visit local Samsung service center to check the phone.
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herefit says
#4 worked for me. so many thanks
Haribabu says
Step 4 works for all others didn’t. Thank you so much.
Joe says
None of the above steps didnt work atlast i press all the buttons volume up+volume down+power+home then it restarted.
Sam says
4 worked for me as well, why does this happen though?
simon says
Most often software bugs. Very rarely, it may be due to some hardware problems.
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Taya says
Thank you very much my S6 wake up again by step 4 🙂
Sadix360 says
My wife woke up with the same issues…blue led is blinking..but the screen show nothing..step 4 is the best step…
Susan says
Was having difficulties with power to s6. Step 4 worked for me.thanks for sharing 🙂
Mike says
Step 5 worked for me….many thanks for the info here 🙂
Critic says
My screen went black. Green light was on phone. I knew it was fully charged. Power button didn’t work. Menu button didn’t work. Thanks so much for the tip about holding down the power button and volume down button simultaneously! I was able to restart normally after that!
maz says
Woke up to black screen and no led when charging. all set for a trip to the store. Glad i tried step 3 option 4…worked a treat. Thanks 🙂
Annie Loo says
Just now my S6 Edge was not working at all. Tried to hold the power also not working and I am lucky found this page and I saw the guide is hold the power + volume up & down. Now is working and hope that do not happen again.
Asad Khan says
no-4..worked..thanks a lot for trouble shooting..
Katie H says
Plugged my S6 in last night to charge like i normally would. Woke up this morning and it had a black screen with red LED. Attempted turning on but nothing. Thanks for your trouble shooting – managed to reboot using both volume buttons and power button for roughly 10 seconds! Brilliant thanks! 🙂
Mike says
Awesome!!! Step 4 worked for me. Thx!!!
Nunu. Raine says
THANK YOU FOR THIS INFO. MINE WORKED AT NO. 3. WHY IS THIS HAPPENING?? ANYTHING THAT I DID TO MAKE IT THAT WAY??
simon says
It could be due to some bugs in the firmware. If it happens often, you need visit Samsung service center to check the phone.
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Amudha says
Thank you very much for the troubleshooting steps. 1 and 2 didn’t work. I skipped step 3 and directly went to step 4. And THAT WORKED!!!
simon says
Thank you for sharing your solution.
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Hank says
I need help please. My phone works fine during the day but overnight the phone wont turn on and a blue led keeps blipping (seems like a sleep mode or something) the only solution is to hold power home and volume buttons and restart it. Its so annoying anyone knows why is this beimg caused? It has been two days that it does this, always overnight.
simon says
if it happens often, you should visit local Samsung service center to check the phone. It could be caused by faulty mainboard.
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Kirsty says
Thank you so much! Freaked out thinking my s6 edge was done for after only a couple of months careful ownership when it mysteriously switched it’s self off and wouldn’t switch on or take a charge. After reading this and trying the volume down and power button combo, it has come back to life. Really grateful, thank you!
Albina says
My S6 turned off, and nothing, but number 3 is working tnxxx
M.N. says
Thanks a lot. Was helpful.
Devinder says
Hi All, I had the same problem, the phone just switched off and the red light was on. I remembered my old phone if I reset the battery, that used to fix it and the phone would work normally again. Since the S6 does not have that option, I let the battery drain out and once the phone is dead, just reconnect the chrger cable and start normally. It starts and works as if nothing happened. You do not loose any data. Try this method for your phone.
Cheers!
christina luke says
Step four worked. thanks so much.
s6 gal says
step 3, #4 worked for me!!! s6 didn’t turn on with power button and had this blue led flashing light. after doing #4 it worked!!! thanks so much
Georgia says
Step 4 worked for me, my phone had the red light flashing but was unresponsive when I plugged it in! thank you for the tip
Lulu says
No 4 worked for me as well. Thanks for the tip!
dave sumner says
step 4 made everything ok thanks guys
Carl says
Learned how to hard reboot phone. Thank you!
mira says
Step number 4 worked!! Thank you -samsung galaxy s6
NigeDman says
press and hold Volume Down button for a few seconds, without releasing the Volume down button, press and hold Power button (totally 2 buttons) until you see something on the screen.
Worked a treat, awesome! thanks guys
Vanessa says
The lcd screen on my Samsung Galaxy s6 is broken so now it’s just a black screen. I’ve been trying to let the phone die but it’s still on and I got a new phone but it’s asking me to turn the old phone off.
simon says
Who asked you to turn the phone off?
The battery in s6 should not last to long. You just wait and it will die.
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Miriam says
No. 4 worked for me. Thank you. was so worried. Why does this happen?
simon says
Just a bug most often. Or rarely, it’s a hardware problem.
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Maria Estrada says
step 4 was perfect thank you so much
Michael Alsford says
Held volume down and power button, got the Samsung logo come up then off, now blue light pulsing and im back in the same position. Brand new phone!
Gerleroz says
Number 4 worked. Thank you for highlighting that in red!!! 🙂 i did 1, 2, and 3 but the screen turned on using the volume down and power buttons. Does anyone know why this happens?
simon says
It normally is caused by some firmware bugs.
But, if it happens several times, you may visit Samsung service center to check the phone.
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ace says
thank you.. it worked at stage 4
wande says
My phone went off for awhile and refused to come on even after charging it, I was already arranging the grammar I would speak when I go to complain where I bought. However I thought to myself why not check if goggle can be help resolve this, along the line I stumbled on this and it really helped I successfully switched my Samsung S6 on without visiting a service centre. Nice work it’s of great help.
chapul says
i have numerous problem with my galaxy s6 the major one is when i bought it, it never took more than 6 photos before it told me the capacity is full minus videos and songs, moreover the box i bought it with tells me it is 32 GB i was disappointed after wasting my dollars and then after using it for two weeks wonder of wonders it refused to turn on completely i tried all i could in procedures in the manual guide my effort proved futile iam frustrated and stranded with the making of this phone/ samsung company. To crown it all what can i do with this phone can any one advice me on this?
simon says
Why not check the warranty card and contact local Samsung service center?
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John says
this helped so much and i dont even have this phone. a app crashed on my core prime and nothing worked until i read about the power button and the volume buttons.
paul speck says
My 1 day old s6 edge plus would not turn off or auto rotate but your website told me how to fix everything. Thank you.
ganesh says
thx for the info it really helpeD me to turn on my Device s6
Possibility Thinker (@_swoosh_69) says
Greetings my s6 edge screen just went dark after a phone call. the touch and everything works. I can receive calls. I know how to pick calls since I just have to swipe at the bottom so I know the touch works and everything works. I get notification tones too. I tried to shut it off and maybe start it again but I don’t know how to do it since i’ll have to confirm by tapping the screen which I cant see anything on. I have done the volume keys and home key tricks. phone restarts perfectly but with a blank / black screen like before. it was hot but now cool. screen is still off. I left to charge earlier before the fateful call so I don’t know if maybe its over charged. but it seems everything is working but I cant see anything on my screen. its as if the phone has been switched off screen wise.
simon says
You can just press and hols power button to reboot the phone.
Anyway, if the screen is always black, you probably have to visit Samsung service center. It should be covered by warranty.
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Sally says
Good evening
I feel like I have bought a lemon, Samsung 6. I have had trouble with it turning off and then turning back on a couple of times each week. But, today black screen wont do anything after I exhausted recharging the blue light to the left comes on. The all the steps listed at the top of this page and it flashes some of the screen for a second and then nothing. feel this phone needs a visit to the repair centre I live in WA how would I find out where the service centre is located? I
simon says
I think the warranty card usually lists local service centers. Or call local Samsung hotline.
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kiki says
Thank you so much, I used samsung gear VR and my S6 just froze(got black screen) and couldn’t turn it off, and charger didn’t work. I was quite sure that it died.. Luckily I found here how to restart it, so thanks thanks thanks thanks :))
Jose says
Oh my gosh, thank you sooooooo much. I don’t want to sound redundant, but step four worked perfetcly.thank you.
simon says
Thank you for sharing your solution.
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Maria Kristiane says
Volume up, down and the power button got me to the Samsung logo, the way it looks when you normally turn on the phone. But the logo doesn’t go away, I can’t get the phone turned on all the way, only the logo screen. Has anyone else experienced that? What can I do to fix it?
simon says
What do to get after the logo? If you hold power button again, what happens?
Anyway, if none of the key combinations work can turn on Galaxy S6, you may have to visit local Samsung service centre to check hardware.
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ylley says
my power and home button stopped working today. how can I fix that
simon says
If Galaxy S6 doesn’t respond to any of the key combinations mentioned in this guide, very likely there are some problems with the hardware. You may have to visit Samsung service center to check and repair.
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Jeremy TIchenor says
Ok well I really did a number on my Galaxy S6. I got a virus from a corrupt app. turns out its Malware. Well it has been causing consistent pop-ups . so I went online and and watched a video on how to remove it…First Mistake …..in the video it was talking about rooting your phone and then using software to fix the problem….second mistake …..it said that I needed to to turn my developer on… so I did that….Third mistake…….then after 3 min or so the guy says do not do this if u have AT&T…….well so I stopped and set my phone down………went researching more and decided I was just going to do a factory reset…..heres my fourth mistake…..I forgot to turn the developer back to it normal state…..So when I went to reset my phone Its saying ” DOWNLOADING do not turn off target”……. Well now it wont do anything including turning off……no matter what button i hold for any length of time nothing happens……HEEEELP
simon says
It seems you are just in download mode (you pressed volume down + Home + power, but it should be volume up + home+ power, for recovery mode), . You should be able to press and hold power button to force it to exit.
Anyway, get apps from reliable sources only.
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Sherm says
Number 4 worked for me too – dude you are a life saver
M.Fraz says
Th option in RED with press down worked!!!! A light blue screen briefly popped up that i saw ” OS Error update” then turned on. I thought I had google play auto updates turned off..
tash2016 says
Thank you so much! Option 4 (in red) worked for me. Was freaking out because my phone would not turn on or even respond when I charged it and held the power button. But it’s working now. Thanks again!
simon says
Thank you for sharing it.
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Anders Lien says
Hey.
I recently bought Samsung Galaxy S7 Edge. And i also bought their only one type of cover as protection for my telephone.
And my main issue is that i am watching youtube for music, and it turns off then my cover are closing. When it does i get like 10 sec’s or so until my telephone goes into sleeping mode.
Is there anyway to remove or turn off this? I am so sick of this. I bought this telephone for one reason. Music and videos. But it won’t allow me and i am about to rage on it.
If any one know how to solve this i would be greatfull, because this is unberable. I have to flip the cover at the oposite side, and by doing that it makes my touch screen less protected. 🙁
simon says
This is normal for default YouTube app. When you watch videos on YouTube, the app should stop if the screen is off. For the s7 case, when you close it, it should turn off the screen.
One solution is to use Firefox browser to visit YouTube site and request desktop version. You can then play YouTube videos on background even when the screen is off.
Another solution is through YouTube Red subscription. It’s not free and not available in most countries. With YouTube Red subscription, you can set player is always on. You also can access videos when offline.
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vanika says
Thank you so much. Number four totally worked.
Ad says
I dropped my phone (s6 edge) in water and it’s drying out in rice, but I can’t turn my phone off as the touch screen isn’t working. How can I turn off my phone, not restart, but power off?
simon says
It is better to check the phone earlier in the service center to avoid more damages.
if the screen does not work, you probably have to wait until the battery drain completely.
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claudia says
my phone was low and it went off then tried to charge it but it wouldn’t charge there is a big battery sign with the charging symbol but not charging will go to 0% and then back to the sign again I tried the volume up +power +home then I get the sumsung android like is going to turn on then that battery sign pops again
simon says
Don’t try to turn on the phone when battery is drained completely.
You may try it with other cable/charger.
It could be due to hardware problem with the USB port or the board. You should visit local Samsung service center to check the hardware if you still cannot charge with other cables/charger.
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Mike says
#4 for me
thanks to whoever wrote this
Brenda Skurr says
My S6 was going fine but Google Play Services message kept coming up saying that it had stopped working. I pressed the OK button like I have in the past but the message kept coming up over and over so I thought I would do a restart and now I have a black screen with SAMSUNG on it flashing a little bit and a blue light and nothing happening. My phone automatically upgraded about 3 days ago for the latest updates. Are you able to help at all please?
Brenda Skurr says
After more holding of various buttons I have managed to get it back on. Phew
simon says
Thank you for sharing the update. Enjoy the phone.
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Steve Jones says
Thank You! This article saved my Verizon Samsung S6. Black Screen, blue LED blinking, fully charged, but no response at all. I followed the above steps (1-3) with no success. Finally following the RED step 4, my phone sprung into action. Very fine print appeared giving me the choice of several start up options. Be careful which you choose, as some erases all data. I chose the first option which started the phone normally and it seems to be working fine now.
Thankful I still have a computer on which I found this helpful article.
simon says
Thank you for sharing your experiences.
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Jeff says
I’m so grateful that the guidance above has squarely come to my rescue. For some strange reason my S6 edge couldn’t be switched on. Eventually option 4 from the guidelines above did the magic! My stress is thankfully released.
simon says
Glad yo know it works for you. Enjoy the phone.
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Harsh Patel says
Thumbs up!! Step 3 worked. thnx
Selena says
Step 4 worked for me – thanks! Now my phone is getting hot. Any idea why?
simon says
Did you check battery usage?
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Kristin says
I had the dreaded black screen and pulsing blue light. I tried everyour button combination over and over again and nothing was working. Then as a last ditch desperate measure I called my phone from my daughter’s phone. It went to voicemail of course. Then when I pressed the power button on my phone it turned on normally and is working fine!
simon says
Thank you for sharing the info.
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Deon says
My phone screen has been doing the same thing for the past 3 days. It happens at night. I send a message or while I’m listening to music i will turn off the screen I guess I’m doing something wrong or an app is running or something because when I turn off the screen it will not turn back on . I’ve booted it into safe mode before and deleted a third party remote app which is the only third part app I had. And I noticed that when the screen would finally turn on from me restarting the phone a pop up would appear saying real racing 3 (a game I downloaded) has stopped running so I thought that as part of the problem so I deleted that also. It happened again last night when I sent a message to my girlfriend and turn the screen of while I put the phone in my pocket so I it had something to do with the front camera or accessibility settings so I figured it would be best to just factory reset it when the screen started working again. But this morning I woke up and the phone screen was still black with blinking led lights and I’ve tried every tip on this list and nothing has helped yet. I don’t know if I’m doing it right or what? I can’t access any pop ups that happens from pressing the buttons simply because my screen is still black. Maybe you could try walking me through it? Idk what to do anymore. Step 4 has saved everyone’s life’s but mine 🙁
Deon says
Also I can still receive phone calls and messages and my phone will ring and vibrate the screen is just highly unresponsive
Deon says
Luckily since I’m a gamer I had the accessibility setting turned on to where when I’m receiving a phone call I just yell answer and it picks up the call and goes straight to speaker phone. I can talk and all but the screen still does not turn on
simon says
It’s better to send the phone to the service center to check the hardware. It could be due to some problems in mainboard.
Of course, you can try to connect a charger to the phone to see whether it helps.
When you can get the screen on, you can try to test the screen and sensors by dialing
*#0*#
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Deon says
Wait how would I dial that? Would I dial from another phone then call my phone?
simon says
No, you need dial it on your S6. This can only be done when the screen is up.
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MrsRozier_2012 says
Soooo, I just want to say THANK YOU VERY MUCH! My daughter’s phone went to a completely black screen- wouldn’t power up even after charging it for hours. we went through the steps & at step number 3…Even before I finished reading step 4. She says “this isn’t going to work”. Then,I read where it says that most members stop at step 3; she says “whatever”… so we go through step4 & next thing I know I hear her say “oh my goodness! it freakin’ worked!” Lol…again thank you very much for your brain power!
simon says
Thank you for the feedback. Enjoy the phone.
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Craton says
My dads phone has been froze for three days, it’s happend before and we did the restart thing, and it helped before but now it won’t help at all, please does anybody know what to do?
simon says
It can be caused by apps installed or updated recently.
You can try to clear cache partition to see whether it helps.
If clearing cache partition doesn’t help, you can try to back up the phone, then try a factory data reset.
Here is the guide for clearing cache partition: https://gadgetguideonline.com/galaxys6/samsung-galaxy-s6-guides/how-to-boot-into-galaxy-s6-recovery-mode/
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Mir says
Overall My Galaxy s6 edge+ is working well & good. But i have only one issue that is when I restart or power on my s6 edge+ it’s sound is muted or disabled. I mean my phone is not playing power ON sound. Please kindly help me to solve this issue.
simon says
This is normal because the power on sound is silent in Samsung devices with Marshmallow. You cannot change it unless you root the phone.
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Sundra says
Step 4 working successfully… Thanks guys… Safe repair cost…
Marie says
Thank you so muuch :’) you save me lots. I accidentally powered on my friend’s phone and the force to power off with a cable charger works! Thanks
Anonymous says
Thank you!!!!!!!!! <3