Galaxy S6 Guide

How to transfer data from your previous device to Samsung Galaxy S6 or Galaxy S6 edge with Samsung Smart Switch

Learn how to transfer data from your old device to Galaxy S6, either through mobile to Galaxy S6, or through PC

What’s Samsung Smart Switch?

After the excitement of getting your Galaxy S6 or Galaxy S6 edge, you may wonder how can you transfer the data from your previous device to Samsung Galaxy S6. For example, you may want to transfer contacts, messages, call logs, photos, media files, documents, and many other staff, from the old phone to the shining Galaxy S6.

Samsung Smart Switch makes it very easy for you to transfer data from previous device to Galaxy S6. It is the replacement/successor for Samsung Kies.

Samsung smart switch has two main functions:

  1. Transferring data from your previous device to Samsung Galaxy S6 or Galaxy S6 edge, or other Galaxy devices.
  2. Backup and restore Samsung Galaxy devices, including Galaxy S6, and Galaxy S6 edge.

Please note, if you are a Kies user for your Samsung devices, you need know that Samsung Galaxy S6 (and S6 edge) doe NOT work with Kies. You need download and install Smart Switch on your PC.

How to transfer data from your previous device to Samsung Galaxy S6 or Galaxy S6 edge with Samsung Smart Switch?

You can transfer data from your previous device to Samsung Galaxy S6 or Galaxy S6 edge in two ways:

  1. from mobile to mobile (WiFi direct will be used automatically). All you need is the Samsung Smart Switch Mobile app, which you can get from Play Store or Galaxy Apps.
  2. through a PC. You will need a USB cable and Smart Switch for PC.

Both ways give similar options. So, you need only one of them.  In this guide, we will show you detailed step-by-step procedure for these 2 methods.

What old devices are supported for transferring data to Samsung Galaxy S6 through Smart Switch?

As Samsung Smart Switch is a Samsung product, most Samsung devices are supported.

For transferring data from mobile to Galaxy S6 (or from iCloud to Galaxy S6), here is the list of supported devices:

  • Samsung Galaxy devices with Android 4.0 (Ice Cream  Sandwich) or later versions
  • any iCloud-enabled iOS devices.
  • Selected other Android devices from LG, Sony, and HTC (you can try to install Smart Switch app from Play Store to determine whether it is supported.)

For transferring data through PC, here is the list of supported devices:

  • Apple iPhone with iOS version 4.2.1 or later
  • Blackberry with OS version 6.0–7.1
  • Nokia with Series 40 (S40) OS or later
  • Nokia with Symbian OS 6.0 or later, except Symbian OS 10.
  • Samsung mobile devices.

Step-by-step guide on transferring data from your previous device to Samsung Galaxy S6 or Galaxy S6 edge using Samsung Smart Switch app

Step 1: Install Samsung Smart Switch Mobile on your Galaxy S6 or S6 edge

You can install the Samsung Smart Switch Mobile app from Google Play store or from Galaxy Apps.

In Play store app, search smart switch as shown below.

You should find Samsung Smart Switch Mobile is listed under Apps. If you cannot find it, tap MORE next to Apps.

Tap Samsung Smart Switch Mobile as shown below to find the details of this app.

Tap INSTALL as shown below in app page.

After acknowledging the permissions, you can install it as normal apps.

transfer_data_from_previous_device_to_Samsung_Galaxy_S6_S6_edge_1_search_smart_switch_mobile_app transfer_data_from_previous_device_to_Samsung_Galaxy_S6_S6_edge_2_install_smart_switch_mobile_app

Step 2: Install Samsung Smart Switch Mobile on your previous device

In your old device, you can use the exactly identical procedure to install Samsung Smart Switch Mobile app.

If your mobile device is not of Samsung brand and you cannot find the app in Play store, very likely, your device is not supported.  This method is not for you. You need transfer data through PC.

Step 3: Start Samsung Smart Switch Samsung Smart Switch MobileMobile on your Galaxy S6 or S6 edge

In Galaxy S6 or S6 edge, start the  Smart Switch  app.

When you start the app first time, you need agree the license. Check “I have read and agree to all the terms and conditions above“. Then tap NEXT as shown below.

Now, you need choose the device type of the previous device from which you want to transfer data to Galaxy S6.

In this example, we use Galaxy Note 4 as old device, so the device type is Android device.

Select Android Device as shown below (iOS device will be deselected automatically), then tap START.

transfer_data_from_previous_device_to_Samsung_Galaxy_S6_S6_edge_3_smart_switch_licensetransfer_data_from_previous_device_to_Samsung_Galaxy_S6_S6_edge_4_old_device_android_or_ios

Because you want to transfer data from your previous device to Samsung Galaxy S6, Galaxy S6 (or Galaxy S6 edge) is a receiving device.

Select Receiving device as shown below.

Do not tap CONNECT as shown below. You should tap it on the old device.

transfer_data_from_previous_device_to_Samsung_Galaxy_S6_S6_edge_5a_receiving_devicetransfer_data_from_previous_device_to_Samsung_Galaxy_S6_S6_edge_6_sending_device

Step 4: Start Samsung Smart Switch Mobile on your previous device

You need start Smart Switch app in the old device exactly as you did in Step 3.

But you need set the device as sending device. So, you need select Sending device as shown above.

Then tap CONNECT as shown above.

Step 5: Connect and transfer

After tapping CONNECT in the old device (sending device), in Galaxy S6, you can find the following info:

The device is now connected to XXXXXX

Select the content you want to transfer on the sending device, then tap SEND.

You need  note the available space in your Galaxy S6 and make sure you should not select so many contents that the size is beyond the available space in your S6.

In the sending device (old device), you now can select content to be transferred to Galaxy S6.

After selecting content, tap SEND as shown below.

transfer_data_from_previous_device_to_Samsung_Galaxy_S6_S6_edge_7_conencted transfer_data_from_previous_device_to_Samsung_Galaxy_S6_S6_edge_8_send

Step 6: Enjoy your Galaxy S6 or S6 edge, and throw away your previous device

Now, check the transferred content in Galaxy S6 or S6 edge.

Make sure all content are transferred properly before throwing away the old device.

How to transfer data from your previous device to Samsung Galaxy S6 or Galaxy S6 edge  through PC?

If you cannot use mobile to mobile or iCloud to Galaxy S6 method to transfer data from previous device to Galaxy S6, you can try to transfer the data through PC using  Smart Switch for PC.

Step 1:  Install Smart Switch on PC (or Mac)

On the computer, visit www.samsung.com/smartswitch to download and install Smart Switch.

Step 2:  On the computer, launch Smart Switch.

If your previous device is not a Samsung device, back up data to a computer using a program provided by the device’s manufacturer.

Then, skip to step 5..

Step 3: Connect your old Samsung device to the computer using the USB cable.

Step 4: Back up old Samsung device.

On the computer, follow the on-screen instructions to back up data from the device.

Once finishing backup, you must disconnect your previous device from the computer.

Step 5: Connect your Galaxy S6 (or S6 edge) to the computer using the USB cable.

Step 6: Transfer data to Galaxy S6

On the PC, follow the on-screen instructions to transfer data to your Galaxy S6 or S6 edge.

Can you transfer data from your previous device to Samsung Galaxy S6 or Galaxy S6 edge?

If you have any questions or encounter any problems to transfer data from your previous device to Samsung Galaxy S6 or Galaxy S6 edge with Samsung Smart Switch, please let us know in the comment box below.

The community will try to help you.

For other features of Galaxy S6, please check Galaxy S6 online manual page.

For detailed guides on how to use Samsung Galaxy S6, please check Galaxy S6 how-to guides page.



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Comments

  1. Smart Switch is not working between by S5 and S6 … they get to the connected stage and then the S6 says they’re disconnected. Cannot even manually connect so will try transferring all my data via pc method so feeling rather gutted at this stage

    Reply

  3. i have transferred data between phones using the apps. Is there a way to backup my new S6 data directly to pc using smart switch,

    Reply

  4. when i open smart switch it connects to my new samsung edge but there is no option to transfer data from my old iphone 5?

    Reply

  5. It wont let me transfer my contacts. It did everything else but wouldn’t let me tick the box to select.

    Reply

  6. Today I got my S6 Edge but was unaware that Kies did not work. When I got this phone, after backing the old one up using Kies, I had already turned the other phone in. Will the smart switch software be able to use the kies data and put it on my new phone?

    Reply

  7. Backed up old iphone 5 to my PC, installed smart switch and connected my new S6 Edge. It gets as far as “restoring music” “32%” and then gets stuck. How do I fix this?

    Reply

  10. Backed up my S4 to PC. Restore to S6 only did Contacts and SP Planner. It didn’t restore music, photos, video, documents, etc… When it backed up the S4 it had the options to save all of that and it did. I went back to see what was selected for S6 and the only options available were Contacts and SP Planner. I tried the NFC thing and it didn’t work. It wouldn’t connect for nothing even with the PIN.

    I’m not too happy about this because it could have been done at the store and I chose to do it myself to save time.

    Reply

  11. Did everything and it has been saving on the receiving device for quite some time now. WiFi shows as 0%, should I just be patient or did I miss a step?

    Reply

  12. I have an S2 and am attempting to transfer everything to my S6. I downloaded the Smart Switch app to both devices and it is not connecting. I downloaded Smart Switch to Windows PC and when I connect the S2, Smart Switch says “Unsupported Device. The connected device is not supported by Smart Switch.” My S2 is running Android version 4.0.4. and is no longer in service. I don’t know what else to do. Please help.

    Reply

  13. Attempted to transfer contacts from S3 to S6 via Smart Switch but only some of contacts transferred 366 of 712.

    Reply

  14. hello, i need help.

    i had old device samsung galaxy s4 where i created backup trough samsung smart switch.

    now i purchased galaxy s6 and after i connect s6 via usb cable to computer and manually put to samsung galaxy s6, but how can i restore this backup file on new s6?

    because application smartch switch not contain option: “restore manually or something same”

    thanks 🙁

    Reply

  16. I tried to restore whatsapp chat history from S3 to S6, but it said cannot be restore. What I have done was copied the chat backup from S3 (msgstore.db.crypt8) in databases folder to S6 similar folder. But it failed to restore at the setup. Anyone can share your experience?

    Reply

  17. Hello, I did smart switch twice, both times at the tmobile store. Only a small fraction of my contacts switched over, very few of my calendar items, none of my memo items and none of my text messages. Even the tmobile people are stumped. Only the contacts on Google transferred. The ones saved on phone didn’t. Please help. I need calendar, contacts and texts for my job so it’s incredibly important. Thanks! !

    Reply

  18. UNABLE to get my “normal” contacts. Google/Gmail TAKES control of it and I am totally stumped and completely annoyed at google. I only get email accounts (not phone numbers) of ALL contacts (Google mines everything, I now have 1k+ contacts, but NOT my original contact list!).

    Reply

  19. I backed up my s4 using Kies.. then downloaded SmartSwitch to restore to a new s6. Only 22 contacts out of my 500+ contacts got transfered, no option to restore smemo.. Why should this be so complicated?

    Reply

  20. I try to connect galaxy 2 LTE, but smart switch only reply that the unit is not supported.
    I connectted with Kies and got the contacts out, but have no way to load them into the new Galaxy s6.

    Reply

  21. Verizon is sending me a replacement note 3, can I hook my current note 3 to pc via smart switch and backup all my stuff and once I receive the new one hook it up and restore my info? I ask because they won’t send new phone till I do a factory reset. Or does this have to be done all at once with both devices? Thanks

    Reply

  22. Seriously… How do I get the contacts transferred from a Samsung Xcover 2 to Samsung S6????

    Reply

  23. About to upgrade from note3 backed up on smart switch pc, but it didn’t do my bookmarks which is super important to me. Now my bookmarks where in Bookmarks>Samsung>Favorites and even when connecting phone to pc w usb cable I could not find that favorites folder. I would find a samsung folder but no favorites folder and no stand alone bookmarks folder. So I went and selected all my bookmarks and moved them to Bookmarks>My Phone I don’t know if they will back up on smart switch now or not. Haven’t tried phone to pc w usb cable since moving them yet. As last resort does the note 3 work with Kids and if so can I back up my bookmarks with it? Sorry this is so long.

    Reply

  24. Hi, I’ve done the process above via PC transfer from a galaxy s3 to an s6. It won’t backup and then restore my SMS’s. It states that it’s backed up and restored S Memo but I’m unable to find this app on my s6 and it seems to not be in the Play Store under that name any longer. Any assistance would be greatly appreciated, thanks.

    Reply

  25. So I got the Galaxy S6 yesterday and my previous phone is a Motorola Android. My problem is that my old phone does have the Smart Switch, but it did not transfer my old game data. I can still find my games and re-download them on the new phone, but all of my progress is gone. I have been looking everywhere, and the only things that say they can help are Helium (Which proved useless) and Titanium, but I do not want to root my phone. Is there any way I can get my games’ progress back? Could you please help me?

    Reply

  26. I just purchased the S6 and used smart switch to transfer info from my S4. It worked great except for the contacts. I have 204 contacts and it only transferred 4! Please help!

    Reply

  27. I had the kies and then leart u needed smart switch but then had to pay almost $60 to get more than 5 contacts across and then in the end only had 7 there? How do i get the rest of my contacts having the old phone and sim stiĺl but no battery.

    Reply

  28. i have an Nokia E7-00 and i upgraded it to Symbian Belle does Belle means Symbian 10 ? still first pack though

    Reply

  30. Hi
    I installed smart switch on my pc, my backup keeps getting stuck on call logs , I’m having same problem when backing up with kies also ?

    Reply

  32. How do i tranfer contacts if my galaxy s3 screen blacked out on me. Trying to get contacts on galaxy s6

    Reply

  33. Hi, smart switch don’t recognize my HTC backup, any ideas how to restore samsung s5 active with htc backup (my old htc did not work)?
    thanks

    Reply

  34. I have a cracked screen on my LGG2 and cannot use the touch screen, saw this AMAZING video on youtube so I could use a wireless mouse to control my phone https://www.youtube.com/watch?v=KJ6DnxJ9nU0. I then was able to download the Samsung Smart Switch to go with a used Galaxy S5 someone gave me. The Verizon cloud had not done a thorough job of transferring all of my SMS/text messages, or my photo gallery. While this Smart Switch worked REALLY well, I noticed that any pictures that were within a text message (MMS maybe?) did not transfer over … I can see them embedded over 6 months of texts on my old phone with a certain contact, but they are completely missing from the line of texts in the S5. Any reason for this? Any way to troubleshoot around it?? As an aside, The SIM Card from my old LGG2 is now in my Galaxy S5. Also, I tried the SMS backup and Restore, but I got a “warning” from my gmail account that a sign in attempt was prevented. Maybe I need to put the SIM card back in the old phone before I complete that?? Thanks!

    Reply

  35. After smart switch displays completed on the sending device, the receiving device is “stuck” in saving mode. Have run smart switch twice and receive the same result. What steps should I take now?

    Reply

  36. I have backuped all data of my S3 with the Smart Switch pc app. Then I have tried to transfer them to my new S6 with the Smart Switch pc app. Music and videos were transfered successfully but contacts and notes didn’t transfer.
    I have tried it from S3 to S6 directly through Wifi direct, same issue.
    Is there another way ?
    Thx

    Reply

  37. New thread: Problem S2 to S6 Edge:
    I have an old S2 (GT-I9100) running android 4.1.2 and I want to transfer all data to my new S6. First/biggest problem is the S2 says there is insufficient space on the device when trying to instal the smart switch app. This app is 11,5 MB but when i check memory usage there is 131 MB free of a total of about 2GB (1,8GB used). I have deleted many other apps to free up space. Do I need to delete more to get this working?

    I have also tried to transfer via my PC. This presents the problem where the S2 only runs with the Kies sw and the S6 only with the new smart switch sw… Is there a way around this?

    Many thanks for any good advice on this!

    Reply

  38. Many thanks for this top tip, Simon! It worked (as you said!) and now I can start using my S6 edge and safely retire the S2 🙂

    Reply

  39. Hi, I’m about to receive my new galaxy 6 edge and I will be using smart switch to transfer everything on my old galaxy 3. I have installed the app on my old phone already. I really want to avoid any problems so I’m trying to be pro active here! When I receive my new phone, do I need to activate it first through my carrier and set up the wifi? If I do that my old phone will be deactivted immediately and have no service. Is this okay? Or do I transfer everything first and then deactivate my old phone and activate my new one? This is the first time I’ve ever tried anything like this. I’ve watched videos and read everything here but no info about this. Thanks in advance!

    Reply

    • You can use smartswitch in 2 ways.

      You can backup everything in your s3 to the pc with Kies. Then restore the kies backup to s6 using smartswitch on the pc. You need install both kies and smartswitch on the pc.

      You can also use smartswitch directly on two phones without through a pc. In this case, you need install the smartswitch app on both phones. You need specify whether the phone is the sending device (s3) or the receiving device (s6) after starting the app.

      You can use phones without sim card. Just like a WiFi only device.

      Smartswitch doesn’t require internet either. But you need enable WiFi on both phones if you use the second approach. It uses WiFi direct to connect two phones directly.

      Our Facebook page || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .

      Reply

  40. I used SmartSwitch ONCE and it was an ABSOLUTE NIGHTMARE. I used it when I went from iPhone to GS5. I will never use it again. However, I went from GS5 to Edge S6 and IT WAS A NIGHTMARE. So, who knows? I don’t think Samsung gets it…..just my experience.

    Reply

  42. I did the Smart Switch from a loner S4 (metro PCS) to my current S4 (T-Mobile). Transferred all but the call log. HELP!!! How can I get 6 days worth of call log transferred over?

    Reply

  44. hello!

    what can i do to tranfer the apps i downloaded from google playstore to my pc so that i wouldn’t need to download them again with gb waste as a consequence?

    thank you!

    Reply

  45. Please help!!!! I donesmaet switch through the cloud from iPhone 6 plus to s6 edge everything come over except photos, anyone know why??? Thanks

    Reply

  46. Hello, I recently used the smart switch to move data from my old galaxy s5, with broken lcd display, to my new note 5.after I backed up the s5 I connected tge note and clicked restore most items transfered but I can’t seem to locate my memos. I had some very important information stored there and was hoping someobe could help be able to view the memos on the note 5. Thanks in advance

    Reply

  48. i have a galaxy s2, which doesnt work with smart switch. and want to migrate to s6 edge, what should i do different.

    Reply

  50. Going s3 to s6 – Smart Switch direct between the two phones seemed to work ok but none of my application data has been transferred, eg login details, application settings etc. It looks like I need to set all that up again. Is that expected behaviour?

    Reply

  51. My daughter and I are both upgrading from HTC Ones to the S6 Edge. We are having the same issue with Smart Switch. It will never connect automatically; we always have to use the PIN to connect manually. (Not a big deal, but a possibly relevant detail.) The transfer starts normally, we select Receive on the Edge, but while the HTC is “preparing”, about 5-20 seconds in, both devices report “Unable to connect – A network error has occurred.” By selecting individual groups one at a time, we have been able to get some smaller things transferred, but cannot get Messages, Pictures or Apps transferred. Since both phones are doing the same thing, I don’t think it’s a hardware issue. Is it a compatibility issue? Any suggestions on how we can get this transfer to work?

    Reply

  52. I broke the screen on my Galaxy S4, so I use Smart Switch on my PC to back up the files, which seems to work. How do I transfer this data on to my new Galaxy S6 using the PC? When I use the restore option it tells me the restore has failed and shows the only two attempted restore categories (wallpapers and lock screen) as being failed, and showing no other categories.

    Reply

  53. I am getting a replacement Galaxy S6 as my previous S6 got water damage and I can no longer switch it on. I luckily have a backup from about two week ago though. I would like to know if restore my backup, will it restore my WhatsApp messages as well? I obviously can’t do the normal backup and transfer procedure as I can’t get to the old phone. Thanks.

    Reply

  54. I just did a transfer from a galaxy note 2 to a samsumg edge plus and it said it completed. most everything is there but the messages still arent. even thought it says successfully sent

    Reply

  55. How do I transfer (contacts/photos/apps etc etc) from an S2 to and S6? Switch says it’s not compatible with anything older than Android v4 and my ‘phone is v2.3

    Reply

  56. Hi,
    I just upgraded from a note 3 to galaxy s6. I backed up the note 3 first (did not know about mobile to mobile connection) and restored the note 3 for my wife with her google contacts. I did the same with the new s6 for me but all of my contacts did not make it over. I do have the backup so how do I get all of my contacts back? I tried smart switch and did a restore but only videos came across. The only other options in smart switch is backup and sync. Could you help me please?

    Reply

  57. Thank You Simon, for some reason the first time I tried restore it did not gave me those options, now it is. I appreciate your help.

    Reply

  58. Helppppp
    I have transfred all my contacts games etc etc.
    but it has not transfered my saved game data. so when I go onto my games i’m back at level 1.
    Is there a way of doing this without paying to upgrade to premium heium.
    Thank you

    Reply

  59. Hiya Simon. I appreciate the help you have given to people on this site. I’ll just say it….. I’m sorta an idiot when it comes to phones. LOL. My wife and I have Samsung Galaxy s3 phones with Verizon. I am expecting two new s6 phones today.
    I’ll have pics/contacts/apps I would love to transfer. I guess the best I can do in preparation is to download Samsung Smart Switch on both current phones and wait for delivery? When the new phones arrive, after charging them, will I be able to download smart switch on those before I call Verizon to activate them?? And I’ll be able to transfer everything onto the new phone before I activate them. Sorry for the question but this is sort of confusing for a novice like myself. Thanks in advance!!

    Reply

    • Glad to know you are getting a new phone.

      The simple and best way is to backup everything on your S3 to your PC with Kies (you need connect your S3 to the PC with a USB cable). You need install Kies 3 (I assume your S3 is running KitKat) on the PC, then backup all items to the PC.

      Once you have the backups of the Galaxy S3 on the PC, you can install SmartSwitch on the PC. Smartswitch on the PC can restore the backup to your new Galaxy S6 . In this way, you do not need to install SmartSwitch on mobile phones.

      Of course, if you do not want to use PC, you can install SmartSwitch app on all smartphones. Then start the app on S3 and select it as a sending device. Then start the app on S6 and select it as a receiving device. Then you follow the on-screen instructions to finish the transfer. It can take some time.

      I think Verizon activation is for you to use their mobile network. You can still use WiFi before S6 is activated on their network. SmartSwitch only uses WiFi. You can get smartswitch app from Galaxy Apps or Play store. In some regions, smartswitch is even pre-installed.

      Our Facebook page || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .

      Reply

  60. I had a s5 active and now have a s6 active but on the s5 the lcd broke and I can’t see anything on the screen. Can I still transfer through pc? And do I need to make sure the SD card is in the s5?

    Reply

    • You can only backup your s5 when the screen is unlocked. If the screen is dead, you probably cannot unlock the screen to let the PC recognize it. For privacy reasons, you cannot access contents on the phone if the screen is not unlocked after its connect to the PC. You only need unlock the lock screen once after its connected to the PC.

      For your own documents or photos on the SD card, you can access them by removing the SD card from the phone and use any SD card readers to read it. But if you encrypt the SD card or the phone, you may have problems to access files on the sd card.

      Once you have the backup, you can restore it to s6 without any issues.

      Our Facebook page || Galaxy S6 Guides || Galaxy S7 Guides || Android Oreo Guides || Galaxy S8 Guides || Galaxy S9 Guides || Google Home Guides .

      Reply

  61. ok, got an S6 transferred data from and S4 to the S6 now the S6 will not connect to Bluetooth and anytime I tap on any of the apps I get a network error the only thing I can do with the S6 is make phone calls and send text messages. Please any help will be very appreciated.

    Reply

  62. I have been trying to transfer data between my iphone 5s and a galaxy s5. Text messages do not appear among the options of data to transfer. Suggestions?

    Reply

  63. hi i just did restore from my samsung s4 to s7 edge , only that did not restore to date was the call logs , only till 6 months back , why ? when i restore only the log i notice a error mseesage

    Reply

  64. Great thread….How long does it normally take for the receiving device to read all the data of the sending device? I am currently trying to transfer data from s3 to s7 using smart switch via the usb otg device that came with the s7. Its been over an hour and half and the receiving device still reads 99%. It only took the receiving device 15 min to reach 99% but now its taking very long. Whats the best way to approach this?

    Reply

  66. Hi

    My s2 is dead. Can I still use smart switch to transfer via PC if the s2 is off? I want to transfer everything from s2 mobile to s7. S2 is dead and doesn’t switch on.

    Help!

    Reply

  67. I used smart switch to back up my s7 on a usb drive because i had to reset to factory settings due to an issue i had. now i’m using smart switch to restore the s7 from the usb but it only transfers 4 out of 909 contacts. the total contacts i was able to restore from google drive was 400 but there are 509 that i cant access. any tips? they’re definitely on the usb i just don’t know how to retrieve them

    Reply

  68. The smart switch worked perfect for transferring all my info, but what’s the next step? My old phone is still ringing, instead of my new one. Do i have to take the sd card out and switched? HELP!

    Reply

  69. Had to make sure that the usb device settings allowed debugging and that allow installation of software not authorized sources was turned on. Also, make sure to click on usb settings in settings window and change to a media device on the phone. Installed drivers for older Samsung s4 on windows 7 through windows update and it installed Upgrade assistant and wireless tools. Then I installed this application. I was using a PC with SmartSwitch to transfer between old and new. Newer phone is Galaxy note 4 with Android v. 6+. Application worked like a champ got all my messages and call logs that the Verizon tech didn’t transfer from old phone. Love it!!

    Reply

  70. I am in a catch 22. I try to transfer contacts, photos, etc from a Galaxy S Duos (GT-7562 with android 4.0.4) to an A5 2016 (SM-A510FD with 6.0.1). I made a back-up from the old phone using Kies 2, but it does not support the new phone and redirected to Smart Switch, When I downloaded Smart Switch, it recognized the new phone, but rejected the old one as an unsupported device. The same with Kies 3. So there is no bridge between the two phones. I tried to download Smart Switch Mobile but it runs only on the new phone (although the specification says it should be OK for 4.0 or later). Could you help me?

    Reply

  71. trying to save all my sms messages from S4 to new S5…old phone says it was completed; new phone gets stuck (for hours) while trying to save the messages. had to reboot both times.

    Tried dong it through computer with SmartSwitch for PC, but it also failed.

    Help!

    Reply

  72. I had to change from one s6 to another s6 due to sn internal issue with a connection from a part inside the old phone being unable to maintain a charge to the battery. HOW DO I RETRIEVE MY CONTACTS, ETC… WITHOUT HAVING THE OLD PHONE?

    Reply

  73. I’ve an LG, it’s not possible to install Smart switch. any solution? Installing smart swatch in pc or mac and it’s not detected. Version 4.4.2,nothing…
    thanks!

    Reply

  74. I’m getting my new S6 edge + soon. Currently have an S3. Do I set up my new Edge +, connect service, switch phone number from old to new, etc. before I use smart switch? Obviously when I do that, my S3 will now not have service. Or if I use smart switch before I change over service, my new Edge+ won’t have service. So I guess my question is, can I use smart switch wth only one of my cells having service? S3 works fine. Just upgrading. Obviously, again, I can’t keep both running wth service, since I’ll be keeping the same number. I’m super illiterate wth this stuff, so please excuse my ignorance if this a stupid question. Lol I’d appreciate your help. Thank you
    Daniel Dowd

    Reply

  75. What if I’ve already used the AT&T Mobile Transfer app (didn’t know Smart Switch existed prior). Mobile Transfer dind’t copy over everything so can I still use Smart Switch to get everything else? Anything I need to know/watch out for?

    Reply

  76. I know this post is old but just in case anyone is looking for help, PLEASE ensure that you haven’t got any VPN service active why trying to sync both phones via wi-fi they won’t connect. Disable VPN before connecting when finished enable VPN. I nearly hang myself trying to get this thing to work until I realise VPN could be an issue.

    Reply

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