Galaxy S6 Guide

How to unlock Samsung Galaxy S6 and S6 edge, if you forget the screen lock password (and your fingerprint is not accepted either)

Unlock Galaxy S6 lock screen with Samsung Find My Mobile

If you forget the password or PIN for your Galaxy S6, S6 Edge, S6 Edge+, or any other Samsung Galaxy phones, the only way to unlock the phone is using Samsung’s Find My Mobile. The latest guide can be found here.

Google Android Device Manager (Find My Device) can only lock or erase your phone with your Google account.  It is not able to unlock your Android phone with a Google account any more.

Update: In most regions,  you can use Google account to unlock Galaxy S6 again if you forget your PIN or password or backup password.  The guide was added below (link to this part). Please notice the two requirements: internet connection and main Google account.

Table of Contents hide
1) Why Samsung Galaxy S6 does not accept my password and fingerprint?
2) Android Device Manager does NOT unlock your Galaxy S6 and Galaxy S6 edge any more
3) How to unlock Samsung Galaxy S6 and S6 edge when your password and fingerprint are not accepted with Samsung Find My Mobile?
3.1) Step 1: enable Samsung Find My Mobile service on Galaxy S6 or S6 edge
3.2) Step 2: unlock Samsung Galaxy S6 or S6 Edge with Samsung Find My Mobile
3.3) Step 3: Set up new screen lock on Samsung Galaxy S6 or S6 edge
4) Updated!! How to unlock Samsung Galaxy S6 and S6 edge when your password and fingerprint are not accepted with Google account
4.1) Do you know how to unlock Samsung Galaxy S6 and S6 edge with Samsung Find My Mobile, if you forget the screen lock password (and your fingerprint is not accepted either)?

Why Samsung Galaxy S6 does not accept my password and fingerprint?

It is usually recommended to set up lock screen security for your Galaxy S6 or S6 edge if you have any concern on your personal data on the phone and possible loss of the phone.

As detailed in this page, there are different levels of security you can set for Samsung Galaxy S6 and S6 edge.

However, maybe suddenly, your password or fingerprint is not accepted by Galaxy S6 or S6 edge.

You are locked out of Samsung Galaxy S6 or S6 edge. 

Rebooting Galaxy S6 or S6 edge is useless. This is the purpose of the screen lock: if someone steals your galaxy S6, they cannot access your data on the phone if it is locked.

But if you are locked out of your own phone, it is hard for you to calm down. Most owners may blame the “stupid” lock screen policy.

Anyway, the stupid unlock policy is here to protect your data from unauthorized access.

There are a couple of ways to unlock Samsung Galaxy S6 and S6 edge even when your password or fingerprint is not recognized:

  1. You can reset the phone. All personal data and files will be erased, and you have to set up the phone just like a new one. Please follow this guide on how to reset the Galaxy S6 and Galaxy S6 edge.
  2. If the fingerprint is not recognized, you can still use the backup password. The problem is Samsung enforce a security policy on backup password length and complexity, and many owners forget it very quickly.
  3. If you use pattern lock, after a few fails, you can use your Google account to unlock Galaxy S6 or S6 edge. But Google account does not work if lock screen security is set as PIN or password or fingerprint.
  4. You can visit local Samsung service centre. In some regions, they can help you unlock the phone if you can be identified as the owner. But this is not a standard service: most Samsung service centres will insist on resetting the phone.
  5. You can use Google Android Device Manager.  This used to work for almost all Android devices. Now, an Android device can only lock your device if it is locked. If it is locked, you can only erase the device, but not unlock (reset the lock).
  6. You can use Samsung Find My Mobile service. I will show you later. This is currently the only working method to unlock Samsung Galaxy S6 and S6 edge when you are locked out of your device.
  7. Update! You can use Google account to unlock Galaxy S6 and Galaxy S6 edge if you are locked out of the phone. In the past, this does not work if lock screen security is set as the fingerprint.  But now, this works for all lock screen security settings including fingerprint in most (not all) regions. The requirement is your phone must connect to the Internet.

As for why Samsung Galaxy S6 does not accept my password and fingerprint, nobody knows.

Samsung will blame you although you can swear the password or backup password is correct. Don’t waste time to argue with them. It won’t help.

Android Device Manager does NOT unlock your Galaxy S6 and Galaxy S6 edge any more

I used to recommend Android Device Manager when someone is locked out his own Android devices.

Actually, on this page, I also mistakenly recommend Android Device Manager.

But the sad truth is that:

  • Android Device Manager can ring your phone.
  • Android Device Manager can lock your phone if it is NOT locked yet.
  • Android Device Manager can erase your phone (reset).
  • Android Device Manager can change the lock screen of your phone.
  • Android Device Manager will NOT unlock the phone and will NOT reset the lock.

So, basically, Google removed the most valuable service from the Android Device Manager. I cannot track back when it was removed.

After clicking the lock in Android Device Manager, you can type new password and messages to be shown on the lock screen as shown below.

unlock_Samsung_Galaxy_S6_and_S6_edge_2_android_device_manager_new_lock_screen

But,  if your phone is already locked (that’s why you are reading this page), you will get a splash message like (as shown below):

Since Google has verified that a screen lock is already set, the password you entered won’t be used.

This means Android Device Manager will NOT reset your screen lock. The password you typed in New lock screen page will NOT be passed to the phone at all.

In other words, Android Device Manager only helps you lock the phone if it is not locked but does not unlock the phone or reset the lock password for your Galaxy S6 or S6 edge.

unlock_Samsung_Galaxy_S6_and_S6_edge_1_android_device_manager

How to unlock Samsung Galaxy S6 and S6 edge when your password and fingerprint are not accepted with Samsung Find My Mobile?

So, currently, the best way to unlock Samsung Galaxy S6 and S6 edge when your password and fingerprint are not accepted is Samsung’s Find My Mobile.

Samsung is often teased as the king of bloatware. There are some half-baked features, some nobody-will-use features in previous Galaxy devices since Galaxy S4.

But Samsung actually has provided some nice services for a long time. Find My Mobile is one example. Samsung has this “Samsung Dive”  mobile tracker even before Galaxy S.  Now it is re-branded as Find My Mobile with more features.

Find My Mobile is NOT a new service. If you ever tried the Samsung Dive, it is just the new version of Samsung Dive.

Samsung Find My Mobile provides all functions and features Android Device Manager offers, and many other features.

Of course, you can unlock Samsung Galaxy S6, and S6 Edge with Samsung Find My Mobile service without resetting Galaxy S6 and Galaxy S6 edge.

To use  Samsung Find My Mobile service, you need:

  1. a Samsung account. The webpage requires you to log in with your Samsung account.
  2. Enable Find My Mobile on your Samsung Galaxy S6 or S6 edge. If you added a Samsung account on the Galaxy S6, by default, this is enabled.
  3. Internet connection on the Galaxy S6 (the unlock command can only be reached Galaxy S6 or S6 edge through the Internet). This means at least one of  WiFi and mobile data is turned on before you are locked out. 

Please note, there is no way to change the phone settings when Galaxy S6 is locked. This is the purpose of the screen lock.

Step 1: enable Samsung Find My Mobile service on Galaxy S6 or S6 edge

To enable Samsung Find My Mobile service on Galaxy S6 or S6 edge, go to Settings— Lock screen and security.

Tap Find My Mobile, as shown below. It will ask you to provide your Samsung account. It is a bit annoying that it will ask you for this every time when you try to open Find My Mobile settings even after you add Samsung account to Galaxy S6 or S6 edge.

In the Find My Mobile page,  you need to make sure Remote control, as shown in the screenshot below, is turned on (switch is on the right side). By default, it should be on.

Please note, there are a few other security settings. You should NOT enable them if you do not fully understand them.

unlock_Samsung_Galaxy_S6_and_S6_edge_3_setting_find_my_mobile unlock_Samsung_Galaxy_S6_and_S6_edge_4_remote_control

Step 2: unlock Samsung Galaxy S6 or S6 Edge with Samsung Find My Mobile

You can now visit https://findmymobile.samsung.com/login.do to unlock  Samsung Galaxy S6 or S6 edge.

You need to sign in with your Samsung account, as shown below in the left panel.

unlock_Samsung_Galaxy_S6_and_S6_edge_5_find_my_mobile_sign_in

Once logging in,  one of the registered devices will be listed, as shown below.

The registered devices mean any devices with your Samsung account. You can click it to see all of your devices with your Samsung account. Click any of them to make it active.

Make sure your Galaxy S6 or S6 edge is listed and active.

You also need to make sure the Connection and Remote controls are on. If your Galaxy S6 or S6 edge has no internet access, it will be shown as OFF.

Scroll down and expand Unlock my device as shown below.

unlock_Samsung_Galaxy_S6_and_S6_edge_6_reset_lock

Now you can unlock Samsung Galaxy S6 or S6 edge by clicking Unlock my screen as shown below.

You will get the feedback on the screen:

The screen is unlocked. Setup screen lock on the device.

Now, your Galaxy S6 or Galaxy S6 edge should be unlocked. The lock screen security in Galaxy S6 pr S6 edge will be also be reset as a swipe.

unlock_Samsung_Galaxy_S6_and_S6_edge_7_unlock_screen

Step 3: Set up new screen lock on Samsung Galaxy S6 or S6 edge

In your Galaxy S6 or S6 edge, you will find a notification of Screen unlock via Find My Mobile as shown below.

Once Find My Mobile unlocks Samsung Galaxy S6 or S6 edge, it also reset the lock screen security to swipe.

So, you probably want to set up a new screen lock.

Don’t forget your password or backup password again.

unlock_Samsung_Galaxy_S6_and_S6_edge_8_unlocked_Galaxy_s6

Updated!! How to unlock Samsung Galaxy S6 and S6 edge when your password and fingerprint are not accepted with Google account

Following recent updates, you can now unlock Samsung Galaxy S6 and S6 edge with Google account when the backup password and fingerprint are not accepted.

This can be an alternative method to unlock Galaxy S6 with Samsung’s Find My Mobile.  It is very useful for owners who haven’t set up a Samsung account on Galaxy S6 or S6 edge.

After trying to back up password incorrectly more than 5 times, the Unlock via Google option, as shown below, will be offered now.

unlock_Samsung_Galaxy_S6_and_S6_edge_update_unlock_via_google

Tap Unlock via Google will allow you to unlock the lock screen with Google account, as shown below.

The lock screen security will also be reset as Swipe. So, you can reset the lock screen security as you want later.

unlock_Samsung_Galaxy_S6_and_S6_edge_update_unlock_via_google_2

Please note, there are a few requirements for this method of unlocking Samsung Galaxy S6 and S6 edge with Google account:

  1. Your Galaxy S6 or Galaxy S6 edge must connect to the Internet.  In other words, you should not turn off both WiFi and mobile data before you are locked out. Please note, you cannot enable mobile data or WiFi when the screen is locked. I am not sure why Galaxy S6 or S6 edge must connect to Google server and does not use locally saved credentials.
  2. You can only use the main Google account on Galaxy S6 or S6 edge.  If you have multiple Google accounts on the phone, only the main Google account (which you added first) will work. If you use other Google account, you will get invalid account/password info.

Do you know how to unlock Samsung Galaxy S6 and S6 edge with Samsung Find My Mobile, if you forget the screen lock password (and your fingerprint is not accepted either)?

If you have any questions on using Find My Mobile to unlock Samsung Galaxy S6 and S6 edge or to reset the Samsung Galaxy S6 screen lock, please let us know your problems in the comment box below.

The community will try to help you.

For other features of Galaxy S6, please check Galaxy S6 online manual page.

For detailed guides on how to use Samsung Galaxy S6, please check Galaxy S6 how-to guides page.

Reader Interactions

Comments

  2. Batoot says

    Im trying to use the Find My Mobile method to unlock my screen but Im facing one problem that my phone isn’t connected to internet !! I have no idea what to do and Im really stuck !!

    Reply

  4. Rick says

    Hey, Does the device have to be connected to 3G/4G for FMM to work? Data is disabled on my device but it will connect automatically to my home wifi… Will this work?

    Reply

  5. Suzzy says

    How are you able to access your settings, if the only way to access your setting is to type in your pin.

    Reply

  6. Suzzy says

    THANKYOU! omg. Please ignore my previous comment. I am forever grateful!!! 😀 😀 😀 and very glad that there are pages like this!!!!

    Reply

  7. Erika says

    If I dindt register my phone previos to the lock problem, is there any way to solve it tru Google account?

    Reply

  8. Achiaa says

    Hey both my wi fi and mobile data are turned off. Is there anyway I can turn them on? My screen is still locked.

    Reply

  9. Jane says

    Thank you so much. It worked! My son played with my phone and locked it. So glad I registered phone with Samsung.

    Reply

  10. Adams says

    Nothing seem to work so far, my fingerprint didn’t recognize me, and i don’t remember my backup password. I’m with O2, made a Samsung account but i don’t see any use of it. ADM did ring my phone, the messages turned on but cannot log into my google account on the phone nor the new password are working. I have an S6. What else can I do?

    Many thanks

    Reply

  11. Gary says

    What is the answer to this, I don’t get why you say ignore my previous comment. I am trying to unlock my S6 and cannot see how it is done without access the phone to register the device??

    Reply

  13. Pablo says

    my fingerprint is not working and I forgot my back up password so I was able to unlock my phone with my google account, however when i want to set up the fingerprints the phone is asking me for my backup password and I do not remember it.
    How can I reset or recover the back up password?

    Reply

  14. Franklin says

    Today I woke up finding that my S6 didn’t want to take my finger prints or backup password, neither it allowed me to log into my Google account. I have to say,I tried rebooting my S6, calling Samsung, calling T-Mobile, and through My Google Account. All of them ended telling me that I would have to to a factory reset to my cell. I have to say that this article is just brilliant. Thanks so much. It really solved the issue. Thanks!!!!

    Reply

  17. Gaurav Killa says

    I have similar issues with Galaxy S6 Edge ! Locked out, finger print not workiing and Password forgotten. I did create a Samsung account when I bought it, but dont know whether I added it to my device! I logged into Samsung account successfully but it does not show my device under “registered device”! Just cannot reset the data, any suggestions please!?

    Reply

  19. JeffH says

    Thanks for writing this up. I have access to the Samsung Find My Mobile and my phone is listed. The problem is that under ‘Unlock my device’ I only have ‘Deactivate Reactivation Lock’ and I don’t have ‘Unlock my screen’. Do you know why?

    Reply

  20. Carmen says

    But my problem is how are you suPosed to go to settings if my screen is locked and I can’t get in? I can’t go to my settings to enable Find mymobile when screens locked out???

    Reply

  23. Nik Ansell says

    Great post, thank you.
    I have just used the Samsung find my phone page to unlock my wife’s phone when the fingerprint and password did not work!

    Reply

  24. Susan says

    Another way which just worked for me, as I couldn’t remember by Samsung account details, was after 5 unsuccessful backup password attempts (when it refused to recognise by fingerprint) was the device gave the option of Find VIa Google. I could remember my Google account details and viola, phone was unlocked!

    Reply

  25. Diana says

    I thought my phone was registered, but I was wrong and I need to unlock my phone, I’ve tried sooo many things and can’t seem to unlock it. Is there any way I can do so without it being registered??? How can I unlock my phone? It doesnt accept my finger print, my pin or my email. Please help, Im desperate!

    Reply

  29. AndroidNewbie says

    Hey There. I have a big problem here. My S6 had some problems bc of a rooted Fw so i reflashed it.And then boom at the first start it asks me about a Samsung Account to unlock but i dont remember what i registered so im kinda fked.Is there any way to undo that or shoud i just trow my phone and buy another one 🙁

    Reply

  30. Jeff says

    Now that the phone is unlocked, how can I reset my password and fingerprint without remembering my password?

    Reply

  31. muhammad says

    iam in big problem my s6 edge is not recognizing my thumb impression and as i forget my back up password and even my gmail id and password too……….. please guide me how can i unlock my device as i didnt have samsung account on my device

    Reply

  32. muhammad says

    oh god from i have tried all idz and passwords but its not working ……….. how can i make it working to recognize my thumb impression

    Reply

  33. muhammad says

    now i just make samsung acocunt but how to connect it with device……… please tell me any solution…………….worried

    Reply

  34. Meti says

    i have a new s6 edge, my friend bought from Iran and bring it for me in Thailand but phone need PIN CODE to start working with thai operators, how i can get 8 digit pin code from samsung? i went to customer service here but they dont know any thing and they said i should find a shop in street who can do it but they want charge me 50usd to unlocking my phone…

    Reply

  35. Snark says

    Hi. The article is very useful. My son was playing with my phone and probably pressed on the fingerprint button too many times, causing the phone to resort to unlocking by backup password. Which I unfortunately forgot. All of this happened when my WIFI/mobile data was TURNED OFF.

    I tried the steps to unlocking via Find My Mobile, but my phone’s internet is OFF. So it DOES NOT WORK WHEN THE INTERNET SETTINGS WERE OFF BEFORE THE SCREEN LOCKED.

    Please be sure to update your verbiage to avoid confusion. Your article does not state this explicitly. It only states “You also need make sure the Connection and Remote controls are on. if your Galaxy S6 or S6 edge has no internet access, it be shown as OFF.” I suggest adding, “if your Galaxy S6 or S6 edge has no internet access, it be shown as OFF, and these steps will not work”.

    Many thanks.

    Reply

  36. Liza de Clercq says

    My boss is in Mozambique and his Galaxy S6 is giving a message ” device is locked, contact owner at …. his gmail address. Please help me to unlock his phone from South Africa, I am his PA and need help urgently. I do have access to his gmail account. I was on the phone with Vodacom for hours, I went to the Vodashop, but with no results. Please I am desperate. My boss needs his phone urgently and it seems that there is no way to unlock this vodaphone protect thing. It is a BIG problem!! I have tried all the pincodes that he have to log in onto Vodacom’s website, but to no avail. Please help me.

    Reply

  37. Hinko says

    I have a problem my phone does not recognise my finger print and I have created a password for safety. I tried a few of your recommendation and was not able to use any of these options . I am stuck at this point. Please help me.

    Reply

  38. Raheel khan says

    Guys I’m deep problem my thumb lock is not accepting and I for got my backup password and it’s lock Internet is also not connecting so that I can unlock it through Googl account plz help me if any1 knows solution plx inbox me REMOVED.

    Reply

  39. Andrew says

    i turn off mobile and wifi so i cant use my gmail to unlock my screen. please answer how can i connect to the internet while my phone is lock coz i dont have samsung account recorded in my phone please help 🙁

    Reply

  40. me says

    easy bloody peasy once you know how —–
    Settings> Applications> swipe to ALL > scroll to Fingerprints> clear data > clear cache> THEN Force Close

    Then go back to security settings and try again

    If it doesnt let you in on first attempt, simply repeat the above

    Reply

  43. Katrina Evans says

    I forgot to add Im locked out of my ph and can’t access my google acc or samsung acc need to reset the ph but how

    Reply

  44. scott Eisenberg says

    I have a samsung account, S6 Edge phone and received the locked out, factory reset message. I have been to Verizon store, talked for hours with both Verizon and Samsung tech support, the result: despite resetting the phone and cache, when the phone is powered up the SAMSUNG ACCOUNT screen continues to pop up. I enter my ID and proper password wihich is confirmed on my desktop only to have received too many times “PROCESSING FAILED”. I really do not want to send back to Samsung Center to have it unlocked. Any help here?

    Reply

  46. Scott Eisenberg says

    The only problem is I’m in south jersey and only one service center in tri state area in NYC. There is no other way to fix? Thanks

    Reply

  47. bongani says

    i turn off mobile and wifi so i cant use my gmail to unlock my screen. please answer how can i connect to the internet while my phone is lock coz i dont have samsung account recorded in my phone please help 🙁

    Reply

  49. Arun Kashyap says

    I live in India. I also got locked out of my S6 Edge. It would not aceept the ‘back-up password’ or fingerprint.
    But thanks to various comments in the above posts, I was able to unlock the phone thru ‘ find my mobile’ after erasing previous data. in other words it was a ‘factory reset’!
    All this started as my S6E was gobbling battery like there was no tomorrow, after downloading v5.1.1. So I decided to do a factory reset. but.. locked out. Thanks people.

    Reply

  50. Ed says

    My s6 is locked and wifi and mobile data is off so signing in with Google or using find my mobile will not work. My home is a trusted location and when I tried to unlock my s6 this morning it never gave me the option to use fingerprint – it just went straight to backup password which it says is wrong (I know it’s right). Is there any way to get the fingerprint to work again as it never gave me that option. If not am I basically screwed?

    Reply

  51. Marla Kerr says

    I have a “Unable to recognize finger print, enter backup password to unlock device.” I don’t remember ever even setting up a backup password, but I understand from reading that I must have. I now have a “Unlock via Google” option which will not unlock. It says “invalid user or password”. I went in on PC to change my password this morning thinking perhaps I had the wrong password. So now that I am 100% sure of my password, it still says Invalid. I went in and started a Samsung Account but I cant “locate my phone” because my screen is locked. I called the closest Samsung warranty Center and they told me they can’t even locate my phone. I don’t want to reset, I just went to the Grand Canyon and don’t want to lose my pics. When I hooked it up to my PC to try to save my pics, it showed my device, but no photos or videos.

    ANY OTHER IDEAS? DO you know what the backup password qualifications are so I can possibly remember mine?

    Reply

  52. Chantelle says

    Hi,
    I have followed these steps, however I want to change the backup password on my phone and when it comes to resetting the screen lock and I click on fingerprint again… it just goes by my previous fingerprint and backup password! HELP.

    Reply

  53. Callistus says

    I am completely locked out since I can’t remember my password and username and the fingerprint timed out

    Reply

  54. Christine says

    I was able to unlock my phone with my google account. However, I’d like to keep the fingerprint unlock setting but I still can’t remember my backup password. Since I tried the fingerprint too many times, it no longer asks for my fingerprint and directly asks for my backup password when I try to change the unlock setting or when I try to enter the fingerprints page. Is there another way to reset the backup password, or would my only options be to either reset the phone or go to a technician?

    Reply

  56. jeyno says

    thanks for the article. it really helped. but the root cause if the same. Samsung phones are cheap under-tested pieces of crap.

    Reply

  57. Emilio says

    Do someone knows what the backup password length and complexity should be? How Long? How many capital letters? Numbers? If I know this Information I maybe can remeber my pin..
    Thanks alot!!

    Reply

  58. mohammed says

    plz help i cant use find my mobile cuz i already don have samsung account in phone nd my phone is lucked out nd forgot pass what should i do?

    Reply

  61. Bev says

    I’ve tried well over 5 times and that options has yet to pop up. Just keeps saying try again after 30 seconds. I am really trying to avoid doing a hard reset

    Reply

  62. nimrodkarin says

    Simon,

    This comment (https://gadgetguideonline.com/galaxys6/samsung-galaxy-s6-guides/how-to-unlock-samsung-galaxy-s6-and-s6-edge-if-you-forget-the-screen-lock-password-and-your-fingerprint-is-not-accepted-either/#comment-1030) saved my ass.

    I was unable to unlock via Google even though I had the right password, and the internet connection was working fine (I was still receiving notifications of incoming WhatsApp messages). This was so annoying that I even changed the password to my Google account in the foolish hope that it’ll somehow help, but this proved to be not only pointless but painful as well: once I changed the password my laptop’s Chrome browser also required me to re-login using the new password, which was fine, BUT to complete the process I also had to put in the new verification code that was immediately SMSed to my… yes, you guessed it – impenetrable phone. And because it was the second SMS I received since the whole thing began I didn’t even had that split-second to catch the code when the notification popped up the lock screen! Needless to say I was besides myself; at the same time, I started to suspect that it has been the “two-step verification system” that has been screwing with me all along, i.e. that it was somehow blocking me from unlocking the phone via Google.

    At this point I’ve already read this excellent walk-through thoroughly, and having found no reference to my situation or the verification issue I was ready to give up and do a factory reset (since I also think that the Samsung service center wouldn’t offer any other solution). Then I decided to rummage through the replies section and I found the above mentioned comment. At first I wasn’t sure it was really the same problem because the comment speaks of “authenticator”, which is also why it doesn’t come up when you search “verification” on this page. In any case, it worked brilliantly – I turned the damn thing off and immediately succeeded to unlock the phone via Google (using the new password of course).

    So there. Sorry for going on at such length. This was all to suggest updating the relevant part of the walk-through, instructing people to make sure that two-step verification is off in the primary Google account when they try this unlocking method. I think this may prevent some unnecessary factory resets.

    Thanks

    Reply

  63. Bruce says

    how do I get my s6 to give me the option of using gmail to unlock the lock screen after 5 times of trying? It doesn’t give me that option ever. Please help me

    Reply

  65. Mohamed Abid Ali says

    My phone is locked by itself. I put a pin to unlock my phone and tried later to open its not opening says that pin is incorrect.

    Reply

  66. Ant Stephens says

    09/29/15 – Same Issue as everyone else. 4AM Fingerprint worked fine, 6AM no longer worked. BackUp Password not Working. Sign in with Google, Not working. All my Info is correct. Went to Samsung Mobile Site, however it was still linked to my older Note 3. I failed to register my new Edge Plus with them. I’m Bricked, 100%. Facing a Factory Reset, but not sure how to navigate there from a lock screen.

    Reply

  67. Bants says

    Hi Simon.
    I have a problem with privacy mode. There’s a few ‘private’ pics I need to retrieve. Unfortunately it’s not recognising my fingerprint or back up password. Any ideas? Thanks in advance

    Reply

  71. PinkLady says

    I lost my password for screen lock and I manage to unlock with Find my mobile and this web site.
    Thanks a lot.

    Reply

  72. Tom Rook says

    I am also locked out. Asks for the google account that was synced to the phone before the reset. Does not work. Just cycles back around to that message. I also was told by Verizon Wireless and Samsung that you have to wait the 72 hours. I’m still have one more day to go. I’m really hoping it works then.

    Reply

  73. jelly64 says

    I’m following the instructions above, in green it shows connection on, remote control on & the function unlock has been executed 4:56 pm executed successfully…. just wondering how long it generally takes to unlock, it’s now 5:20 and I still haven’t seen the lil pop up saying screen is unlocked… I’m impatient, I know, sorry

    Reply

  75. caughteating says

    Thank you!! Fingerprint and backup password not recognized on S6. Tried password over 5x until Google account to Unlock came up. Gmail Password didn’t work – remembered I had two step verification turned on. Went into google and turned it OFF. Back to the phone and password was accepted! On the phone went to Settings->Applications->All tab-> scroll to find ‘fingerprint’. Clear data and Force Close. Tried my fingerprints didn’t work. Went into Privacy and safety and realized Private mode access type said ‘fingerprints’ but it was OFF. Swiped to ON. Went to Screen lock type and it said swipe, even though I had never set a swipe pattern. Anyway I set a swipe pattern just in case my phone locked on me again. Went online, set up my Samsung ‘findmymobile’ account. Created a backup password. Went back into the phone using my swipe pattern, to fingerprint then tried fingerprints, didn’t work but since I now had a new backup password, used that. Got into fingerprints->edit->remove. Then rescanned them, changed screen lock password back to fingerprints and everything’s ok now!

    Reply

  76. Denny Ness says

    Hello; My S6 will not recognize my password and now has given me a message that I have only one more attempt before the phone will automatically go into a factory reset. I have read on this site that there has been a problem with this model phone and many have this problem. I did however also read that if I bring proof of ownership to some Samsung service centers they will help me. Does anyone know what service centers will help me? I live in Minnesota…….willing to travel most anywhere to get this help. Thanks !

    Reply

  77. Denny Ness says

    Never installed any software at all on the phone at all….no free aps >>> Nothing !….. but it gave me that msg after about a dozen failures. Because of that, I dont dare even try. My only hope is to get the location or ” region ” that will help me and travel there. Anyone know where they will help me ? When I call Samsung….all I get is first line tech support that want to lead me through a factory reset. Very disappointing 🙁

    Reply

  78. Jasmine says

    I purchased the Samsung galaxy note 5 and it has not yet been a month when my fingerprint scanner failed to work, as well as my backup password. Unfortunately I left both Wi-Fi and mobile data off before my phone stopped working. As I cannot connect to the internet and login via Google email, (also tried find my mobile), I suppose the only way for me to unlock and use my phone again would be a factory reset? I’m inquiring as I would prefer not to, but it appears to be the only way unfortunately

    Reply

  80. Robby says

    So these steps are all well and good if you use a fingerprint or a password but not if you are using a pin code i have failed the code close to 60 times and am not given a chance to use my gmail

    Reply

  81. Maryann says

    I have tried your step by step guide to unlock my S6…unfortunately the part where its supposed to come up with unlock my screen is not an option on my end. I was able to ring my phone but the only option under unlock my device is disable reactivation lock. If you have any other suggestions I would greatly appreciate it.

    Reply

  82. Denny Ness says

    Ok…..nobody ever heard of the S6 going “automatically into factory reset so I tried my password one more time. Sure as heck it instantly rebooted into the factory reset mode just as the warning stated. >>>>> SO now I have a new question:
    What recovery software is recommended to recover my pics etc ? ?

    Reply

  83. Ana says

    I want to thank you SO MUCH for helping me out! The Samsung website couldn’t even do what you did for me! I appreciate you! Ana

    Reply

  84. krystal says

    i switched my galaxy 6s edge from swipw back to pin and when i enter my pin now its telling me that its incorrect. it does not give me the option to accses my google account. please someone help

    Reply

  85. Luis says

    My cousin was playing with my phone yesterday and I didn’t worry because I said is fingerprint locked there is not way he would be able to log in. When he gave me back the phone it asked me for my password, I tried 2 times and did not work. Third time I tried it the phone start like if the phone was brand new. I lost my pics, videos and all my files. Is there any idea how can I recover those. I thought that after many tries the phone will only lock itself. Unfortunately I did not know will factory reset everything.

    Reply

  86. J says

    This fault in Samsung is a pain to say the least.
    My internet connections were both off, and i’m bricked out.
    Is there anyway to clear the catch of fingerprint timed out
    Or even more simple, just allow to switch on Wifi or 4G .

    My laptop is samsung with sidesync, you would expect, that once synced, it would connect. but nothing.
    needless to say, “ring my device”, “find my device” google applications all require net connection, and thus are useless.

    Help..
    Must avoid hard restart.
    Went to Samsung customer service in HK (Where purchased, with receipt),
    and receiving the most laconic reply: Hard restart.

    I can’t comprehend that for a “broken nail” the doctor says kill the patient.

    Reply

  88. Nick says

    I have a galaxy 6 edge . It wouldn’t accept my fingerprint or my pin code. It then gave me the option to use the gmail account I was able to get into my phone after that. Then straight after that I put a new PIN number in and it won’t recogonize that and now it doesn’t come up with the gmail account sign in! Still locked out I don’t have my phone registered with find my phone either please help!

    Reply

  89. anwar says

    I have Samsung galaxy s6 edge. fingureprint not working. and backup passward not remember. and phone wifi and data is also off. please help me

    and if I do factory reset than it could cause any software problems???

    Reply

  90. Hope stephen says

    i have the s6 edge and i forgot my backup password for the fingerprint and i dont have the unlock with google what do i do

    Reply

  91. JD says

    Ok I can unlock my s6 at the lock screen with my password but once I try to reset my password in lock screan settings I type tge same password thats for my lock screen but it says the password is wrong. Wgats the problem?

    Reply

  92. [email protected] says

    Simon,

    I have followed these guides but nothing is working. My phone randomly and suddenly stopped accepting my fingerprint and my backup password. My email isn’t working either. I tried looking under the find my mobile app and my device is active and remote controls are on, but when I scroll down to unlock my screen only the reactivation unlock is available.

    Reply

  94. Manan says

    i locked s6 with pin and i am putting same pin again but i dont know, i am not able to open my phone, can you please help me out with this because i dont want loose my data.

    Reply

  95. Jon Coscio says

    One of my employees was terminated. He erased his Galaxy S6 (it is only 3 weeks old). It is telling me I need the main Google account in order to get in. There is no way I’m going to be able to get that info. I called Samsung and they said there is nothing I can do. The phone is literally useless. I called Sprint, and they said they had no idea what to do. I can prove the phone belongs to our business. What can I do??

    Reply

  96. Vaibhav says

    Thank You so much Simon for this page. It has helped me to unlock my phone. Even after visiting Samsung service Centre they were not able to help me. But just a google search and your page has helped me to recover my phone.

    Regards
    Vaibhav Kothari

    Reply

  97. Vicky says

    Simon, Major issue here on my Edge 6 Plus and nobody else can help me. Not only does the fingerprint feature not recognize me, my backup password is being refused as well. I tried signing in with google, that also was denied.
    So I went to device manager and it shows my old phone. Which the fun fact is, was not a Samsung. This s actually the 1st Samsung I’ve owned! (Probably my last!) I have no trouble signing into google on my pc as well as Samsung. I can’t figure out why Samsung recognizes my email address but shows my old phone.
    I contacted my carrier and Samsung and they are no help other than to tell me I have to reset my phone. I don’t want to do this since my phone locked me out on Christmas day and I took many pictures of my family Christmas Eve and that day that will be lost. Please Help!!!!!

    Reply

  98. Cole says

    A family member owned a Samsung s6; and locked it with a fingerprint and backup password. Unfortunately, she passed away and the family wants her pictures but the fingerprint sensor wont work and they don’t know her password. is there anyway to get them off the phone without resetting?

    Reply

  99. Brittany says

    I cannot access my phone to turn on the things that need to be on for the process, is there another way besides factory reset. I have Important things I do not want to be deleted. Please help!

    Reply

  100. zeidan.salam says

    hey there,i cant open my s6 edge because i forgot my password
    and i cant access to it what should i do to make it open without delete any data ?

    Reply

  102. Tina says

    I’m so tempted to never buy another Samsung phone again. I followed all the steps and managed to reset my phone security so I decided to use a nice and safe PIN to never have to encounter this problem again only for it to come up with “incorrect PIN”…. eventually I had to call Samsung and all they could recommend was a factory reset. Not impressed.

    Reply

  104. greg says

    I have my device registered with Samsung and am logged in to Find My Mobile and have the option to find my phone, ring it, wipe it, lock it, and other options.(These features work) But there is no option to unlock the device. I cannot use the other methods because the screen is broken and I need to retrieve files from it to move to my new device. The only way to remove the data is to unlock the phone. I only have 8 days until i need to return the old device so please respond as soon as you can.

    Reply

  105. bri says

    hello I have a problem. so I have a pin password. i logged into the find my mobile website and everything. however on my phone its sent to where when you pull down the option screen or whatever they call it. it doesn’t show any of my notifications. please help me unlock it.

    Reply

  106. Edwin says

    PLEASE HELP….
    I have connected the S6 to the laptop and it is also online or connected to the internet via wifi and the sim card is in it so it also connected via vodafone network.

    But on the top left corner of the findmymobile site where it says DEVICE STATUS it says OFF even if the S6 is ON and connected to both wifi and network.

    Hence i cannot use the UNLOCK MY DEVICE feature. i cannot even ring it or locate it because precisely it says it is OFF even though it is ON and connected to wifi and network.

    PLEASE HELP GUYS and THANK YOU for any help you can extend

    Reply

  107. Denise says

    I have Galaxy S6 – thumb print and backup password forgotten. Wifi not activated. Do not want to factory reset due to losing photos and contact numbers on phone. Can you make a suggestion?

    Reply

  112. Brian says

    Hi, am locked out of my S6 because of my son trying to use my phone while i was busy. I am trying to get in using my gmail account by entering digits when prompted for a PIN multiple times. Yet every time i get to about 5 tries, it tells me to try again, then it starts a 30 sec countdown. Do you have any idea what is happening?

    Reply

  113. Andra says

    Hi…I’ve tried the Find My Mobile option and when I go back to fingerprints to reset it…this pops up ” unable to verify your fingerprint. Enter your backup password to verify your identity.” which I do not know…hence the reason I’m on this page! The reset via Google worked once before but it’s not coming up this time. Only the timer to try again. Help please!

    Reply

  115. Diablola says

    Guys I spent around 15 hours trying to unlock my samsung galaxy s6, and found a solution. You’re welcome. You need google acc+dont need a connection turned on already for this to work (worst case scenario).
    It didnt recongnize my fingerprints, and my backup password didnt work. I couldnt sign in to my google account since my wifi and mobile data was turned off before the device locked.
    This is the solution i found AFTER 15 hours of this madness, you need to be quick:
    1) enter wrong backup password 5 times
    2) wait 30 secounds countdown
    3) enter wrong backup password 5 times
    4) wait 30 secounds countdown
    5) select sign in with google account
    6) enter google account credentials (DONT SIGN IN YET)
    7) hold ‘wake up button’ (home button)
    8) press emergency mode and go thru with aggreeing to all it asks you to
    9) press TURN ON, and after that press ‘sign in’ with your google account (where step 6 left off)
    If you were quick enough, you will enter emergency mode and you will pass the lock screen, now quit the emergency mode the same way and change your backup password, and write it down this time so this doesnt happen again. You are wellcome.

    Reply

  116. Alex says

    Hello. I have a different peoblem. I set my “Find my phone” servici but i didn’t leave remote acces on. After a hard reset…i can’t use my samsung account anymore. Any ideeas ?

    Reply

  117. Heidi Swain - using friends email address says

    Hi I have a serious problem in that I am unable to unlock my phone. I arrived in Germany last night from the UK and was unable to use my fingerprint scanner. So I attempted to log in with a password which I simply do not recall. So after several failed attempts at trying the back up password I breathe a sigh of relief when I am asked for my google log-in. Now this I do know. Only the phone will not accept this which is very odd. So I am unable to log in with fingerprint, back-up password or google account (this is definitely right but the phone wont accept it).

    So I spend most of today sadly, looking at forums on how to unlock my phone. I am still unable to use my phone at this stage and probably for the foreseeable future.

    Part 2 of my problem is this and here is where using my google account may not be the wisest idea I have ever had as I am also very security conscious with this account. I go to log into my gmail account on my friends laptop to change the security settings to enbable me to log into my phone finally. This is where it goes from bad to worst…
    My friends laptop is an unrecognised device and because I have tight security on everything, google have sent me a text to authenticate the device. Sent a text to the phone I can’t get into because it doesn’t beleive my credentials are correct!

    So I am unable to access my Gmail which is all my own fault, but not able to access my phone which I beleive to be a ssystem glitch as there is nothing wrong with the Gmail credentials.

    The only thing going against me here is that I just landed in another country so alas I am NOT connected to the internet, so I cannot find my mobile using that really handy samsung portal (which I have successfully logged into) only to be told that I cannot unlock my screen because I am not connected to the internet. I am not connected to the internet because I arrived in another country and haven’t been able to use my fingerprint since.

    Please help – I do not know what to do next!

    Thanks in advance,
    Heidi

    Reply

  118. Heidi Swain - using friends email address says

    I should never have used the fingerprint technology, day 5 now and still locked out. Their live chat advised taking it to a walk-in repair centre…in Germany!

    Reply

  119. Queviko says

    I tried on my mobile (it is not locked, and I remember my password… just for the fun to try :-))

    It seems that the Samsung account and unlock screen option does not work anymore after the upgrade of the Android OS to 6.0.1…

    Samsung send the message, but does not unlock….

    I don’t know why,

    any idea?

    Reply

  120. Kim says

    Phone locked with 4 pin code and although I have a samsung account only my old phone is registered with “find my phone”. As you state Android Device Manager no longer resets a pass code. The 4 pin code I know is correct and does not allow access through my google account. Approx. 5 attempts then tells me to try again in 30 seconds., Is there any other way other than factory reset to access my phone?

    Reply

  121. Rocky Ahmad says

    Hi, Thanks for the info, it was pretty useful and I was able to unlock my mobile using Samsung Find My Mobile, once again thanks for the good work.

    Reply

  122. Jacqui says

    I am trying to use Find My Mobile to unlock my phone as I put a passcode on it and my phone wont recognise it, but it keeps saying my device status is OFF. I’m pretty sure I didn’t switch off the remote control setting, as I’ve used Find my Mobile last December. Is there another way I can possibly unlock the phone? Or find a way to turn my device status to ON? help.

    Reply

  123. sajnas ak says

    hi, i am sajnas, really thank you for your information, i used findmymobile and unlocked the mobile….

    Reply

  124. Kaz says

    Thank you!!!!! I used the find my mobile and it opened my locked phone (S6) in a matter of seconds. Thought I was going to have to wipe my phone,. but I know longer have to

    Reply

  126. Steve de Klerk says

    Simon,
    Thanks for all the information however I am still stuck. I use fingerprint to access my phone but got locked out. Can’t recall my backup password. Did manage to get in with Google yesterday but am re locked out and that option will not reappear. Phone was locked with wifi,cell phone and phone data enabled. I did not register my S6 Edge device with Samsung but I do have a samsung account which was set up after it locked and is not providing me with much help. Device manager has also been activated since the lock up and shows my location. That’s all I am able to do with your advice so far. What are my options if any going forward?
    Thanks
    Steve

    Reply

  127. Steve de Klerk says

    Thanks Simon
    You mention adding the account to my phone. How do I do that when it is locked? All I could do was create an account on my laptop. I am currently in the BVI’s if that matters and the phone does not appear in the App, Find my Mobile

    Reply

  128. meagan says

    Hi – can someone please help! I was charging my phone today and now when I try to login it says incorrect password. I am locked out of my phone. I am not registered for Samsung, or find my phone or google. is there any way I can get my pictures off my phone before factory resetting it? thanks

    Reply

  130. Vanessa says

    Help? I’m going cross-eyed reading all of these suggestions and still not seeing my exact scenario. I changed my phone’s password on Sunday, which somehow removed the fingerprint recognition AND the very simple password I thought I changed it to wasn’t working. I luckily registered for Samsung’s “Find My Mobile”, but the only way I was able to get into my phone was using the “Lock My Screen” option from that website, where I put in an Unlock Pin that was then sent to my phone and let me in to the phone. BUT now my phone won’t allow me to change the “Screen Lock Type” without entering the password that isn’t working, and the Unlock Pin that Samsung sent doesn’t do it. I’ve been successfully redoing the “Lock My Screen” option from another device every time I need to get into my phone, but at some point I’ll have to leave the house and be able to get into my phone.
    It let me set up new fingerprints and a backup password, but it won’t let me change the Screen Lock Type. Any ideas?

    And I haven’t seen the Google unlock option pop up even once, despite trying to trigger it with multiple password attempts. I’m in the US, so I find it odd that my region wouldn’t be a Google unlock option. I saw a post above on how to Clear Data and Clear Cache and Force Stop in order to clear the fingerprints… is there a way to do that with the password?

    Thanks for all your help!

    Reply

  131. Eduardo says

    My Samsung reset it self now I can enter to my phone because it say you need your back up password to finish protecting you phone and it never show up the unlock via Gmail it show it before but not anymore if I try to put a password it tell me to try again in 60minutes.

    Reply

  132. Sevansh says

    Just one word for u …. Thanks a lot u saved my memories .. Really thanks a lot for u tip .. It really worked i really dont how to thank u i hope this comment will be sufficient .. Really thanks a lot for the find my mobile feature thank u soo much

    Reply

  133. Fred says

    You saved me! I had one more attempt of backup password left before the phone was wiped off…
    I must say the unlock through (my only) Gmail account didn’t work (and I’m sure I entered it correctly) but the Samsung unlock feature worked great after several stressing seconds 🙂
    Thanks a lot again for these tips !

    Reply

  136. SS says

    Thanks V’much, not sure why so many other sites i was looking for an answer for the issue so many seem to have had before me – Samsung S6 not taking finger print authentication post software upgrade, backup password failing but not being prompted to unlock via google account” etc. never mentioned of Samsung’s Find Your Mobile service. It worked like a charm in a few seconds, when i was almost tired of trying everything else including Android Device Manager’s “Lock” and “New Password” option & almost reconciled to do a factory reset, Thanks for saving my data….would have been frustrating to lose data…Thank U once again 🙂

    Reply

  137. Igor says

    Hello, I forgot my back up password. I tried to unlock it with find my mobile website, but they ask me for Samsung account password. When i enter it is says invalid password. but its not because it asks me for same password to edit my details and it works, but for unlock service no. What should i do? Its been 2 days Im without my phone

    Kind regards, Igor

    Reply

  138. Liam says

    My s6 edge just keeps saying try again in 60 minutes. Won’t let me use my finger print just says enter pin. I don’t have Samsung account to use find my mobile. I waiting for the google option to appear to try that (if it ever does)

    Reply

  139. Sam says

    Hi,
    My phone is locked. Had a samsung account, locked out on that too for 7 tries. Resetting Samsung account – Then will i be able to unlock my phone via Samsung Account ? my phone is S6edge. Thanks.

    Reply

  140. claudia says

    Hi, please help. The Unlock via google didn’t appear on my screen. My phone is locked now for an hour! I tried to use the “find my phone” option from samsung but the page seems not to be working!!! I registered my phone before but now when I put my log in info the page would returned to the previous screen before get to the find my option page!!!

    Reply

  142. jeff king says

    forgot mt password on my s6. every time i try something different it tells me wrong password try again in 30 min. im up to one hour now…..how many more tries before it asks for google password????? thx

    Reply

  143. Alan Leslie says

    Just updated to marshmallow it recommended i enter a new password instead of using fingerprint all the time as its better protection, dont know whether i fogot it but it does not accept the password?
    I managed to unlock it through find my phone but im having trouble resetting the password tried the google method and it says a lock password is already in place and i ended up having to use find my phone again to unlock any help please?
    Basically i need to reset the password and it asks for the password i don’t know to do it.

    Reply

  144. Jihan says

    Hi there,

    I’m currently locked out of my phone. It died while I was sleeping and with the new Marshmallow update I can’t use my fingerprint as I always do. I’m trying to use the Samsung find my device page however I’m not able to locate the unlock feature that you’re talking about. I saw that someone else ask this question but it was never answered. Can you please please help me navigate through the page and tell me where to find the unlock feature on the Samsung find my device page the only one that I see is a reactivation unlock feature. But there is nothing there to unlock the phone. Do you know if this page has changed recently? Because it does not look like the screenshot you have above also. I really thank you for any assistance you can give me after taking the time to read this message. I know you must be very busy and it is appreciated.

    Thank you in advance.

    Reply

  145. earfluffy says

    I’ve unlocked via Google before, but it appears that either something has changed or you cannot unlock via Google when Ultra Power Saving mode is turned on. So. I think I’m stuck.

    Reply

  146. Scott B says

    Hi Simon,

    I’m trying to help a non tech savvy friend to fix his phone. he’s been locked out because of finger print since last October, he is afraid to try the 5 failed attempts because he is afraid the phone will erase all his data in the phone, he has legal docs he cant risk loosing. I led him to your page here, but he want s to know when the Google unlock was added, he thinks the last update he installed was in Sept 2015. Do you know when this was added? He writes his passwords down but lost the paper, he’s not even sure which Gmail he attached to the phone. I have him checking if he registered with Samsung, but again he cant find the paper with the passwords. He absolutely refuses to hard reset due to the sensitive info inside, he can not lose these documents.

    So my questions are, when did google unlock get added to the update, and will his phone erase the data on it’s own, or only through a reset?

    Thanks for any help

    Reply

  147. Fateme says

    Good day!
    Thank you very much for your useful information.
    You have a great web in fact!
    I could unlock my S6 edge after about 12 hours via “Find My Mobile”
    As you have mentioned “goole account” doesn’t work on S6.
    just SAMSUNG account rescued me. 🙂

    Reply

  148. Linda Williams says

    I have an S6 edge that my wife had set up with fingerprint. It was locked out after a system update that just happened on the 21st. She has had the phone reset to factory settings but it still will not let her get through the Google account. We are stuck on the Verify Your Account screen that states “This device was reset. To continue, sign in etc…

    Reply

  150. Colada says

    I’m trying to unlock my s6 edge but there is not unlock by google option. Also I can only try the pin once an hour (of which I never set one). So what is the default pin for a s6 edge from June 2015? Also I don’t have find my phone on my phone so how do you access your goole account with your details on it?

    Reply

  151. Sue says

    Once I am back in and I try changing my backup password (to accompany fingerprint), message comes up saying try again in 60 minutes (this has happened 3 times now!) and blocked me out again. When I do get back in (I used Find My Phone on Samsung), how do I change my password if I have forgotten original?

    Reply

  152. Benjamin says

    my Samsung Galaxy s6 edge is locked to fingerprint and I tried opening it with my Gmail account but is not working

    Reply

  153. Brian says

    Alright…I’m hoping you can help. My wife has forgotten her back-up password and her phone is set to needing her fingerprint. After a reset or an update, we need the password. I AM able to unlock her phone with FindMyMobile successfully. However, I want to change her backup password once I gain access. When I go to

    settings>lock screen and security>screen lock type

    in order to change the type of lock screen, it still prompts me for her backup password. How can we change or recover this back-up password so that we do not need to eternally unlock her phone with FindMyMobile after an update or restart? It’s killing me:-)

    Reply

  154. Derek McCormacck says

    I cannot express enough how this article helped me out. I forgot the password I had used for fingerprint back up, so when I restarted my s7 edge, after inserting a new SD card, I was promted for the password, I tried every one I could think of, all to no avail. A hard re-set was on the cards, and in the process, I was going to lose all my precious data, I watched many videos and read many articles, and I was resigned to losing everything, until I came across this PIECE OF GOLD. Using the Samsung find my phone details as described above, I followed the instructions,and after doing so, in the blink of an eye, my home screen opened. Thank you so very very much.

    Reply

  155. Sara says

    Updating using my Google account did not work. I have tried and tried to enter my password and have not got the promt to use my Google account. I am trying not to do a hard reset with my phone.

    Reply

  156. Melany says

    I change my password weekly. I immediately forgot this weeks password after setting it. Cool move, I know.
    So I’m on the FMM site, I have logged in with my samsung account, the phone is connected to wifi, and I cant find this option to unlock my phone!
    I have gone blind and dumb, help!
    Thanks!!

    Reply

  157. Alejandra Ramirez says

    my galaxy s6 is not giving the option to unlock my phone with my google account. what can i do if i don’t remember my backup password?

    Reply

  158. Lloyd says

    Hi, my problem occurred after the recent update to 6.0.1 and is also concerned with the screen locking issues. however, my problem is that I can’t LOCK my phone anymore. It’s basically reverted to swipe even though the ‘Screen Lock Type’ is displayed as ‘PIN, Fingerprints’.
    If I try to change this it asks me for my PIN but won’t accept it.
    I’ve tried doing a factory reset but am asked for the PIN again which is rejected.
    Any help with this would be appreciated, thank you.

    Reply

  159. Dren Rugova says

    I am not getting the option of UNLOCK via google. It keeps saying try after 30 mins, 60 mins etc.

    HELP!!! I need to access my phone

    SM-G9287. (S6 Edge +)

    Reply

  160. Kirk says

    Ok. Samsung find my phone briefly shows my phone then nothing as if I didn’t have one. Wired. Trying to use the Google option, but it now is asking me to wait 60 minutes to try again. I am not getting google option. Help!

    Reply

  161. JSH says

    What straightforward and helpful advice! You saved my day! Very fortunate that my mobile data was enabled. Thank you very much. 🙂

    Reply

  163. Kaye Elizalde says

    how about when they aren’t accepting my fingerprint and now asks for the back up password but I forgot what’s my back up password. I tried some passwords that I always use but they aren’t accepting it. this problem is not on my lock screen. this is when you wanted to hide something in your gallery and put it in private. hope you can help me. I have many important and valuable pictures that’s in my private album 🙁

    Reply

  164. Judy Bandy Denton says

    I can’t thank you enough. I’ve been 5 days without a functioning phone due to my s6 edge not recognizing my password. So frustrating, but with your detailed, knowledgeable site I was am to unlock & access.

    Reply

  165. Rachel says

    Thank you so much! Find My Phone worked for me. You saved me from having to wipe 2 years’ worth of photos and all my other stuff!

    Reply

  167. Rachel says

    Hi I have a S7. followed your instructions and was able to get into my phone. I then went to security settings to see if I could see the screen lock password. But got message try again in 30 minutes. My phone idled and I tried the new pin I had used to unlock and it said try again in 60 minutes.
    Went back to your step 1 and tried to unlock via find my phone. Now I have a screen message saying device lost I will contact you ….and the the try again message is just counting down. I hae no idea how to get back in and what the original password was.

    Reply

  168. Alexis says

    This is amazing!! I called Samsung and one agent told me I had to do a hard reset. Thank you so much for posting this. It unlocked my phone without doing a hard reset.

    Reply

  170. Clint says

    Hi, after new AT&T updates last week, I couldn’t use Findmymobile to unlock my phone anymore. I can still lock/unlock my galaxy S6 on the website but it still asked me for the password which I forgot long time ago. Couldn’t use my phone for 5 days now, very frustrated. Please help.

    Reply

  171. Cyndee says

    As of yesterday…. -_- A phone update that occurred NOW no longer unlocks the phone when you do “findmymobile.samsung.com” and lock the phone with a key-method. This used to be the only way I could unlock this phone. Now I have no way to unlock it!!

    Reply

  174. Archana Misra says

    Hi, I forgot my screen password and am unable to unlock my Samsung S6 mobile. I have not registered my mobile with Samsung and Google. Please let me know how can I unlock my mobile.

    Reply

  175. Yi Zhang says

    Hello,

    I changed my Samsung s6 lock screen password, but the device does not recognize the new password somehow, and I cannot unlock my screen. I also have the finger print with the pin setup, is there a way to switch the method to unlock my screen with my finger print and pin ?

    Reply

  176. zainab says

    Hello,

    I set up a pin lock on my new s6 edge in case of theft or losing my phone, now i have locked myself out of my phone, i cannot turn it off as i need my pin to do that. i cannot get to setting either. I did not for some reason set up a samsung acct though i use a samsung tablet.
    I need to reset my s6, how can you help me pls.

    Reply

  178. Ammar says

    How can i unlock my mobile while not active Samsung account and my mobile ring from find my device site, and also i can on wifi on lock screen and see gmail receive mail and massage on lock screen.
    How can i unlock my mobile now without data erase?
    No option of unlock via google
    Can Show any option of (unlock via gmail) if try password more and more times?

    Reply

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