Samsung Galaxy S6 How-to Guides

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• How to unlock if finger print won't work and you forget password?

  • You can still unlock your Galaxy S6 with Android Device Manager (https://www.google.com/android/devicemanager) with your Google account.

    • I have a question about the S planner. On my old samsung I could see my calendar info for the month but the new 6 only shows red squares. How do I get it to show the text

      • Swipe down on the screen to expand the view.

• how do you turn off message,revire? I have Samsung galaxy s6 and can't figure how,to cut off messagearly review that's reads out acroas to anyone know?

  • Did you happen to turn on Galaxy talkback in Settings--Accessibility --vision?

    • I have a galaxy 6 samsung phone. It recently updated everything on my phone. I do not like this or the way it looks now. Can i undue the updated on my phone

      • There are no undo options in Android update. You have to flash the phone with old firmware if you really want to roll back. You can visit local Samsung service centre an be ask them to do it for you. Don't do it by yourself unless you fully understand​ what you are doing in each step.

• How to access passphrase for Chrome Browser on an S6 so that I can retrieve my Bookmarks.

  • In Chrome browser,tap the menu key (3 vertical dots) in the top right, tap settings. Make sure you are logging in with your Google account. Bookmarks and some other settings are automatically dynced unless you turned the sync off on your Google account. You can always check the sync settings from your Google account on a pc.

• How do you remove apps from a folder in the app drawer.

  • Tap edit button, tap the folder, tap and hold the app, you can then drop it anywhere on the app screen.

• How do I change the snooze intervals on the alarm? 5 minutes is to short and I only can have three snoozes. Who decided to change this????

  • Unfortunately, Samsung does not allow you to change it. It is always 5 mins, it is always 3 times. For each alarm in Galaxy S6, you can tap options, then you can turn on/off this option.

    But you cannot change the interval, nor times.

    You may try to find third-party alarm apps if you need change these.

    • You could just simply have 3 alarms set at 10 minute intervals and have snooze turned off

• when I am reading something on my phone and set it down it shuts my screen off and I have to hit the but to to turn my phone back on. Screen only stays on for a short not even minute. I went to settings and changed to 5 minutes and it still doesn't stay on any longer

  • Did you install any battery saving apps or task manager apps?

• How do you adjust the snooze time in the alarm section?

  • Galaxy S6 doesn't allow you to adjust the snooze time fir the alarms. It's aways 3 times with 5 min interval. You can only turn it off, but you cannot adjust this setting.

• How do I make messages+ stop putting those horribly ugly yellow faces whenever I type ":)" or ":(" or any of those eneric text faces.

  • I think it's messages+ behavior. Do you try Google Hangouts?

    • Google hangouts isn't exactly a texting app. I really don't want to have to change my texting app because I love message+ but I really want it without those faces. is there any way at all to turn them off??

      • As I know, you cannot.

• I some how turned on to receive multiple notifications. For example, I get notified when I get an email but if I don't look at it right away on the notification panel it keeps reminding me. I can't remember where I found to do that. I would like to shut that off.

  • Notification reminder under settings - accessibility - vision.

    • Thank you! It was actually under settings/accessibility/Notification reminder.

      • Thank you for the correction.

• How can I mirror my phone screen to my TV screen?

  • As suggested by Saul Silverstein, if you have Chromecast, you can mirror the screen (and audio, of course) to the TV. You may check this guide on Android screen mirroring though Chromecast: http://allaboutchromecast.com/android-screen-casting-for-chromecast-is-now-supported-on-all-android-devices-with-kitkat-4-4-2-or-later/

    If your TV supports Miracast (it depends on the TV model), you can also mirror Galaxy S6 screen to TV directly using the Screen Mirroring button in quick setting. For the difference between Chromecast and Miracast, you may chekc this guide: http://allaboutchromecast.com/chromecast-vs-miracast-everything-you-need-know-about-wireless-display-and-screen-mirroring/

    If you have a Samsung smart TV released this year with Bluetooth Low Energy (BLE) feature, you can use Quick connect to connect your Galaxy S6 to the TV directly. https://gadgetguideonline.com/galaxys6/samsung-galaxy-s6-guides/how-to-use-samsung-galaxy-s6-quick-settings/

• chromecast might work

• my S6 quit being able to wireless charge on the charging pad, got a new pad, still would not work. What is the next solution? it will charge plugged in.

  Billy

  • Do you use any cases or covers for your s6?

    Also, you need check wireless charging with the Samsung wireless charger or some branded ones. Make sure the usb cable is inserted tightly in both ends.

• How do I add a photo to my text messages?

  • Tap the attach icon. Please if you attach any files, the message will be sent as mms.

• Does the S6 not have a hands free driving mode?

  • Yes, you can use car mode for Galaxy S6.

    But card mode is NOT pre-installed in Galaxy S6 in most regions. You need install it from Galaxy Apps (under Galaxy essentials).

• Somehow, quite often, I do something to make the time (only) display on the screen when the phone is in standby with the screen off. Any idea how I end up doibg this,

  • Not sure. it can be related to some third-party apps.

  • I think that is a setting in the side screen you can switch off in settings

• On the S6 edge can I change the "Recents" button to what it was on my S4. On the S4 it was more of an option key that would give me different options like to share etc. If not what do I do to get those options on the s6 edge

  • No, the menu button was gone in Galaxy S6. You have to use software menu key or software navigation key. This depends on individual app.

• Samsung 6 edge on the LOCKSCREEN is a time and date box and a weather box. How can I remove both from the lockscreen. (These appear before I swipe to unlock)

  • I think you can only turn off weather, but not the time/date, in the lock screen.

    To turn off weather in Galaxy S6 lock screen, go to Settings--Applications, scroll all the way down to Weather (under Application settings). Tap Weather, then you can turn off weather info on lock screen, or edge scree or S planner.

    • I thought this question was referring to the night clock, not which items are on your edge when swiped.

      It's supposed to make it so you can see the time from bed without having to tapply a button or even touch your phone. You can select which hours it is on, but it was actually too bright for me at night so I disabled it.

• Is there a way to change the way to turn off the alarm on the s6 instead of swiping?

  • No, the alarm gesture in Galaxy S6 is fixed. Maybe some third-party alarm apps allow you to define or select your own gestures.

• Is there any way to remove the camera from the lock screen ?

  • No, you cannot remove the camera shortcut in galaxy s6 lock screen. Samsung removed the option in s6 in the new TouchWiz.

• Where did my Memo or notes button go? I had it, but cannot find it now. Help! I have the Galaxy 6S

  • Are you talking about home screen or s planner or any specific apps?

• I dropped and dragged my ios playlists into my Galaxy and it bundled the whole set into one playlist, 66 hrs long! Now, within the Galaxy music file, I'm trying to divide it up again and it quit allowing me to make playlists. It says "unfortunately music has stopped". How do I get it unlocked, turned on again, or fix whatever it is doing?

  • Normally a playlist is just a text file. You can edit it with any text editor.

• how do you block a caller on the Galaxy s6

  • Start Contacts app, open the contact, tap More (top right), tap add to auto reject list.

    A better way to block a caller permanently is let your phone company blacklist/block the number. Most phone companies provide similar services.

• On my Galaxy S6 my screen goes black and a white box appears with this "touch whiz has stopped working" I can't get it off the screen. I've rebooted and even taken it into a T Mobile store and they told me it was a 3rd party app causing the problem. I didn't have any 3rd party Apps on phone. I have gone thru 4 phones with same problem. Help.

  • Boot the phone into safe mode. If you get same problem in safe mode, you should reset the phone. Please follow this guide to boot into safe mode: https://gadgetguideonline.com/galaxys6/samsung-galaxy-s6-guides/how-to-use-samsung-galaxy-s6-safe-mode/

• Thank you for that information. It worked.

• On My S2 and S4 I used to be able to display my apps in alphabetical order. I could set this using the settings button. How do we do this in the S6. I just want and need and alphabetical order for when I need to find one app in my 120 that are listed.

  • This feature was removed from new Samsung skin, TouchWiz, you can use app folders to manage apps in apps screen or home screen.

    Some other third party launchers may have this feature.

• Is there a way to make sound notifications for text messages continue until the message is read?

  • No, this is not the purpose of notification. You can set notification reminder (in settings - accessibility) so that the phone bugs you if you have any unread notifications.

    you can also use your own music file with longer duration.

    • Sorry. I didn't make myself clear. What my Galaxy 4 did, and I would like for the 6 to do, is at a set interval it would REPEAT the notification sound for text messages until the message was read. For example, if I don't have the phone on me, and it only sounds the notification once, it may be hours before i know that I have an unread text message. Is there a setting for that?

      • In Settings--Accessibility--Notification reminder.

        • I have the same question. In Settings > Accessibility > Notification Reminder, (under Notification Settings) I only see two options: Vibrate and LED indicator. I don't see an option for Sound.

          The feature description states, "Set the device to alert you via, vibration, sound, or LED indicator when you have unread notifications." I don't see an option for Sound. Am I missing something??

        • Notification sound always follow notification (sound mode) settings.

      • J: Please see my reply today at 10:53 pm and see if it works for you.

        • J: Nevermind. I just realized that you were the one that tried it and it didn't work. LOL Sorry, it's late over here. I'm glad that you found an app that does what you want. :)

• How do I delete all e-mails on my S6? On my old S4, there was a "delete all" option.

• Is there anyway to see a notification flash across the top of the screen? Thank you

  • For messages, you can turn on pop up display in message settings. But it's actually annoying most time.

    Start messages app, then tap more- settings - notification to turn on/off pop up display.

• Is it armful to the battery to charge it before it is low?

  • If you charge the battery too often, it should affect your battery life. Charge the battery when it is needed.

    You may read the discussion on charging Galaxy S6 on this page.

• When I tried to access the Smart Lock, it said "Disabled by administrator". I checked the Trusted agents, Smart Lock (Google) is green. I do not know where to go to enable the Smart Lock.

  • Did you add any exchange (email ) account or vpn accounts? These accounts may block smart lock.

• How do i change the charge settings for text. It says provider may charge for this text. I meant to say yes always remember that i do want to send and receive but i accidentally said never. And now i cant check my bank balance. Please help!

  • Does it affect only one specific app?

• My phone frozen and i had to do a hard reboot. I followed the prompts and i am now stuck on a green screen with "downloading" Do not turn off target. What do i do? it doesn't let me push any buttons. The screen is very hot to touch. what do i do? please help. This is been downloading for 6 hours.

  • You are in download mode because you used the wrong key. It should be volume up, not volume down.

• Got it! I actually chatted with Samsung today and found out that even though there isn't a Sound setting for Repeat Notifications, it's automatic when you select Vibrate. On my S4, there was a separate setting for Sound when you selected Repeat Notifications, which is why I assumed it would be the same on the S6. (Wrong assumption.)

  It would be nice if it was explained somewhere that when you select Repeat Notifications and Vibrate, the default notification audible tone also repeats until you read the message.

  Thank you for your reply.

  • I could not make that work for me, but I found a wonderful app that does just what I wanted. It is Missed Call Reminder v2.1.

    • Thank you! I'll make a note of that app just in case I need it in the future.

• Thanks!

• My Mobile Data icon is removed from the Quick Connect without any notification and I cannot find the icon from settings. I have on off my phone a few times but the icon still do not appear. Is there anyway I can re-store without reboot to original factory settings?

  • You have to wait for an update if you don't want to reset the phone.

• On the galaxys6,where is the tool bar?On Facebook it says I have too many tabs open,use the tool bar.I don't see a tool bar.

  • Are you talking about Internet browser?

• Yes

• Is there a guide on how to use the universal switch on the s6 edge ?

  • What universal switch?

• I do not see where I can change the photo size in camera settings? where???

  • In Galaxy S6 camera app, tap the gear icon (settings), you can then set photo size.

• Hello Sorry, i'm so used to android and my old phone so a few things have bothered me with the new s6 edge....

  1. I don't want my camera to make the shutter sounds but can't turn it off without muting the rest of the sounds, like my messages or calls. I was able to do this with my s4 mini in the camera settings but there's no option for it?

  2.I was able to make certain things private like, hide items in my photo gallery, lock messages and memos. I cannot find these options on the s6 edge??

  Thanks for any help.

  • I've figured out the private thing but still no clue on the first problem??? Anyone know??

    • There is no seperate settings for galaxy s6 camera shutter sound. You have to enter vibrate mode or sound mode to mute s6 camera shutter sound as detailed in this guide https://gadgetguideonline.com/galaxys6/galaxy-s6-camera-guide/how-to-silence-galaxy-s6-camera-shutter-sound/

      • Okay thank you!
        Also when my phone is in sound mode it makes a sound every time i like a picture on facebook is there any way to turn this off without setting it to vibrate/mute mode and without turning all my other notifications off?

        • I've also now figured out the facebook sound problem. I turned the "sounds" off in the facbook app settings rather than going through the phone's app settings :)

• Anyone else having problems connecting their samsung s6 to bluetooth? I have an x3 BMW 2013 and my phone will not stay connected. it is on the car because everyone else's phone stays connected

• I have the Galaxy s6 I have repeat notification for messages on and it's not working what else can I do to get the notifications to repeat when I don't see my messages

  • Did you mean notification reminder? Do you actually have notifications in notification panel? If you dismiss the notifications in notification panel, the notification reminder will not remind you again even you don't read the message.

    • Please explain what you mean by "dismiss the notifications in the notification panel". What actions do you do to "dismiss"? Do you mean swiping down on the notification panel?

      • Swipe left or right on the notification to dismiss the notification. You can also use clear all to clear notifications in notification panel.

• Thank you for the response. Yes i meant reminder. I went through everything again and i had default notifications sound off. I turned it on and it worked.

• I had my notification reminder working great, and all of a sudden it stopped working. I have all of the settings correctly set. Has anyone else had this problem?

  I recently had the Lollipop update. Could the update have affected my notification reminder feature in some way that it stopped working?

  • is notification turned off currently?

• No. I have it turned on--for both the notification panel and the notification reminder.

  • Did you get notification in notification panel? Are you in sound mode?

• Yes, I got a notification in the panel. Yes, I am in sound mode. I reset all of the notification reminder settings. It seems to be working now, however, it sounds the reminder tone at random intervals.

  I have it set at 3 minutes, but it has its own mind and sounds the tone at 1 minute, 3 minutes, 4 minutes, 10 minutes, and whenever it wants to sound the reminder tone. I'm pleased that it's working, but wonder why it doesn't use my interval setting. Any ideas why it uses random intervals?

  • Not sure. It could be caused by other apps. I tested it on my own edge (normally I don't turn it on) , it works as expected.

• Well, at least it's working again. It can use whatever intervals that it wants to use as long as it keeps reminding me. :)

  Thanks so much for your time and effort. I appreciate it! I'll definitely keep this site bookmarked for future use.

• Would any one know why all of a sudden face book notifications stopped showing on the drop down tool bar? I can not seem to get them to show up there again?

  • Do you get any other notifications? You probably turned on the Do not disturb or turned off notifications for Facebook.

• How do I clear out the voicemail icon in the notification panel. It says I have 5 new voicemails but I cleared them out but will not clear in the notification panel.

  • You cannot clear it.

    Voicemails are always saved in your carrier's server, not on the phone. The notification is also set by your carrier. Some carrier may update the status periodically. It means you have to wait for a few hours after you listen to them or clear them.

• How do you turn off the video setting of how it starts to record automatically when u touch the vdo button? I don't want it to record automatically when the video icon is touched.

  • The purpose of the video button is to start to record video. I don't think you can disable it. Unlike some old devices, it's not necessary to switch between video and photo mode on S6. You need just get used to it. It's more efficient once you get used to it.

• the original reason I was directed to your page was in answer to my search for how to change the function of the buttons on the galaxy s6 phone; specifically the power button. I would like it to be disabled if possible because it is easily hit when in my pocket and keeps turning on the phone
  or I could change it to another function that only works when the phone is on
  your article says the button function can be changed but does not tell how to do it
  can you help me?

  • Some apps may use these buttons for special functions.

    But you cannot change the "base" functions. For the power button, its base functions are to wake up S6 and call power options (reboot or power off). You cannot disable such functions, otherwise, the phone will not work properly.

    If you disable power button and home button to wake up the screen, how can you wake up the screen?

• My home button takes me to my last page rather than the home page. Just started doing this on its own. How do I make it go back to my home screen when I press the home button?

  • You can try to change home to other pages, then change it back to the original one.

    You can also try to reboot the phone to see whether it helps.

• Where is the device memory kept

• How do you turn up the media volume.Mine only goes halfway

  • Volume up button (when playing media) ?
    Or in settings - sound & notifications - volume.

• My husband and I both purchased the galaxy s6. My husband has the black and I the white. When I charge mine and it is fully charged, the screen light stays on. This is annoying especially at night when I turn around at 2 am or so and see a bright light so I am forced to disconnect the phone and by the morning it again is not 100% charged. My husbands phone does not do this. Is something wrong with my phone? How can I fix this?

  • The screen should be off based on timeout settings in Settings--display --screen timeout.

    But if you turned on stay awake in developer options, the screen will be always on if Galaxy S6 is connected to the charger. You may check Settings--Developer options, turn off Stay awake. Please check this page for more details on Galaxy S6 developer options.

• Thank you so much for taking the time to answer my question. Followed your instructions and now it's not a hassle at night to charge my phone. Thank you

• i have the internet notification stuck on my notification screen, it stay there once i press the clear button, i cant delete it. how can i remove this?

  • What's exactly the notification message?

    Some system notification, e.g., airplane mode, cannot be dismissed.

• How do i turn off zoom in when double tapping?tnx

  • In which app?

• My phone has stopped recognizing my fingerprint and I don't remember my back password. I am unable to access my private files! How can I access them?

  • You cannot if you don't remember and password and the fingerprint is not recognized. This is the purpose of the security

• how do I get my reminders on the s planner to show on my fone as notification and have an alarm

  • You can only set the alert type as notification and /or email. Alarm is a different thing. You have to set it manually on clock app.

• Is there a way to turn off the 'sent' message tones? I want to keep tones for incoming messages but don't seem to be able to turn them off for every text, email or watsapp message I send.

  • I don't think you should get notification tone for messages or emails. Is it identical to your message notification tone or is it just a vibration feedback?

    • It's a different tone, just a little pop when I press send. Mainly on WhatsApp but it's just annoying I can't turn it off like I can on my iPhone

      • That's the problem of WhatsApp. In the notification settings, incoming and outgoing messages are grouped as conversation tone. This is same as that in iPhone. Your only option is to turn it on or if. The app doesn't offer other options.

• The contacts app is driving me insane.
  I can only add one phone number per contact instead of mobile + landline. I can't find any way to add email addresses -there are no drop down boxes, or menus. Nor postal addresses. I had all this on old s3 with same network talktalk.
  Please help.

  • When you add a new contact, where do you add it (to device, Google account or Samsung account)?

    can you see the + sign at the end of phone number and email?

• Hello, after a factory reset/switch all owners data I rebooted my S6Edge+. After setting the preferred language and wifi settings the phone is doing some checks and is asking the Google account used to set up originally this phone. Although I input the correct account and password (also verified at my google account that the specific device is registered under Android devices) the phone does not accept it and cannot reboot to a complete stage!!! I have tried to find an assistance from Samsung which reinstalled the drivers and did some other actions but still no progress! !!! I have found a similar case of another person sawing the same problem at youtube: https://youtu.be/iCq2hDkUQSg ......can you help?

  • In this case, I think it is the Lollipop 5.1 new feature: device protection. I remember only Nexus 6 and Nexus 9 have this feature. It seems It is implemented in Galaxy S6 through the Lollipop 5.1 update.

    You need make sure: 1). the phone is connected to interent (it should ask you to connect when setting up)
    and 2). you did not change password for your Google account in last 72 hours. If you change Google account password, you can only use the account to setup the phone after 72 hours.

    • Hello and thank you for your reply! Yes the device is asking me to select the preferred language then to set up the wifi connection and the is asking me my google account which fails to recognise!!!!

      I have changed my google account on Saturday morning (EU time) so I will try again to login Wednesday same time....

      Thanks again and I will see if this can solve my problem.

      • Please update us and let us know if it works for you or not then.

        The 72 hour blocking period is part of the anti-theft scheme, as I know. The owner has 72 hours to act before the device can be activated if his Google account is compromised as well.

        • Thanks, this happened after I set up the new mobile phone and forgot the screen lock code, I then did a factory/user data reset and this problem appeared!

• Thanks it worked fine!!!! Cheers

• Is there a way to stop mobile data off popup warning? It is damn annoying

  • No, Samsung doesn't offer the option to disable the warning.

• How can I add icons/colors to events in s planner?
  (On galaxy s2 you could tap the star icon next to the event title)

  • You can set colors for any event. Open the event. In the right side of the title field, you can find the color palette icon. Tap it took select colors.

    • That's what I could do on my galaxy s2 but not with my s6 edge
      Please help if anyone know

      • Not all features are always carried over to the latest phones.

• Some ideas anyone of how to add icons/colors to the events in the s planner on s6 edge? Or any reliable calender alternative?

• I'm new to the Samsung 6S and by error, I made a spelling error on entering my email address on 'S Health'. Now, it keeps asking me for verification to the misspelled email address. How can I correct this email address, please?

  Thanks!

  • You can add a new Samsung account in Settings--Accounts--Samsung account.

• Btw, I should say, it asks me for this incorrect email address each time I want to download a new app, for instance.
  Help, please! Thanks!

• Is there an option to recieve text and other notificaitons via PC on the S6 Edge Plus. Though I had read something about that. Also, is there a way to search apps, very cumbersome and inneficient to look through all the apps when trying to find one.

  • You can use the s6 and many other Samsung phones on the PC with sidesync.

    For apps, the best way is to organize them through folders. S finder can search apps. If you are using Google Now launcher, you get the search bar in the app drawer for apps. But Google Now launcher doesn't support folders in app drawer (apps screen).

• Help me please! When I do a group messages I receive a message from myself! How do I stop this!!!

  • Which messaging app are you using?

    • The regular one

      • Do you get notifications for it?

        • Yes

        • Are you in the group if you choose group as the recipient? You can test it by adding individual users.

          Anyway, it could also be due to your carrier's some settings.

• Is there any way to add a picture to an event in the pre-installed calender app?

  • No, you cannot. You can only add notes or map to it.

• I wish someone would let me know how to get fb notifications on my lock screen....I have a samsung s6, t mobile carrier

  • Settings - lock screen and security -- notifications. Choose show contents. On the same page, make sure Facebook is turned on.

    • Did not work at all....please help!

      • there is no notifications tab under lock screen and security

        • Then it should be under settings - sound and notifications.

• My Galaxy S6 resets Automatic Reminders/Notifications on events when I've set them to No Reminders/Notifications. They will All suddenly have 30 Minute Notifications. It is Infuriating when I Do Not Want A Notification reminder. How do I stop this Idiotic action?

  • Did you check the event details?

• ive purchased a ringtone from google play how do I assign it to a phone number , its not there when I go into my ringtones?

  • if it is a ringtone app, you need check the app usage.

    you cannot use Google Play music files as ringtones.

• does the galaxy s6 have the voice notification for incoming calls and how do I turn it on

  • maybe car mode.

    In Settings - accessibility -vision, you can use voice assistant. But it is a bit annoying for normal usage.

• does the galaxy s6 edge have the voice notification for s planner and alarm? my s5 had this function.

  • There are some accessibility settings that reads out many things. If you really need it, you can check Settings--Accessibility.

    Also, in driving mode (car mode), it will also read out notifications, incoming calls....

• I have the s6 edge and i opened my app drawer and half of my apps are gone. I opened play store and it shows that they are still installed But there's no icon for any of the apps that are gone. I dont know how to get them back..

  • Did you root the phone, or install any task manager (storage cleaner) apps?

    If not, you can try to switch to easy mode in Settings--Easy mode. Then switch back to normal mode to check whether all apps are there.

    You can also install a third-part launchers (e.g., Google Now launcher), switch to it and very likely, you will see all apps. If not, reboot the phone. Then switch back to the default TouchWiz Home Launcher.

    • I switched to the easy mode and all the apps are there. But when i switch back to standard mode they are gone.. i haven't downloaded any task managers either so i really dont know what to do next. When i reboot whats happens I've never done it and am kinda hesitant.

      • Rebooting the phone is just like rebooting your pc. As phone is usually designed as always-on, you seldom reboot it. But it's safe to reboot the phone.

        You can also clear cache partition took see whether it helps.

• I just purchased a Galaxy S6 yesterday. When I go into Google Chrome, I can access all my bookmarks. But when I try to add a bookmark widget to my home screen, none of my bookmarks populate into the screen where I am supposed to select which bookmark the widget opens. I have tried changing what folder the bookmark I want to use is stored in (Desktop Bookmarks, Samsung Account, etc.) but nothing seems to work. Is there some sort of sync setting I need to change or something?

  • You need use the bookmark widget under chrome, not Samsung's S bookmark widget.

    You can try the 1*1 one, which will ask you to choose which folder. You need internet connection for this operation.

    • Oh, I get it. I have to open the menu in Chrome and choose 'Add to Home screen'. That works, thanks!

• Is there a way to set up the way you view your text messages? I just started using my S6 and I noticed that text message conversations do not show up in chronological order, showing the back and forth nature of the conversations. They show up with all my outgoing texts at the top and all the other incoming messages on the bottom. They are completely separate and I'd like to be able to view them integrated together.

  • Are you using the stock Samsung messages app? In S6, actually, all messages are organized as threads. And threads are organized chronically based on last activity in that thread. I am not sure what exactly the problem you are facing.

• how can I turn the Svoice off on my phone, i;ve tried , but when I follow insructions the screen won;t let me open things

  • You can disable S Voice on settings - applications - application manager - all.

• Does anyone know how to make s6 allow music to play in the background? I play videos on YouTube, but if I close the app down and try to use another one, the music stops???? Or if I lock the phone???? Please help

  • Galaxy S6 can play music in background. This can verified by using music app. Most music streaming app also can run safely in background.

    The problem your encountered is that YouTube app does not support this. YouTube is mainly for you to watch, not to listen.

    There are a few workarounds (with limitations) to run YouTube in background (or do something else when YouTube is running):
    1. subscribe to YouTube Red (you can try it first). It will cost you money.
    2. use multi-window feature in Galaxy S6. You can minimize YouTube window. So you get a floating YouTube icon on the screen. You can use other apps as normal.

• How do I change the charge settings for text on the Samsung S6? I tried to text Subway, but I wasn't able to because I did not allow the provider to charge me for sending the text? Is there a way I can disable that setting?

  • I did not understand your problem. If you cannot send SMS, you should check with the carrier.

• There was a small white looking phone icon that came up on the S6 and when I touched it, it just sort of lock my screen up and I cannot operate my phone. How can I get this to stop happening to my phone? This is the second day this has happened and its quite annoying.

  • Not sure. did you turn on any accessibility settings? Did you install any lock screen apps/task manager apps?

• My husband d has a 6 edge+ and twice in one week the alarm has not been going off it always says its set for the next day even the i go over and make sure its all right what to do is it just glitches or is there a mess up in the phone BC sometimes u hear it and other times u don't it stays right by my ear so I couldn't miss it

  • Very likely, do not disturb was turned on and you did not set alarm as exception. Check Setting-- sound & notification -- do not disturb --allow exceptions. Make sure alarm is enabled.

• When at home, which is much of the time as I'm retired, I want to use my WiFi network, but my S6 sometimes switches to free WiFi even though the signal is weaker. This results in important WhatsApp messages not downloading and, at least some of the time, text messages and emails too.

  How can I prevent the phone from switching to another connection when I've already selected the one I want?

  Thanks for any help anyone can offer.

  • You can choose to forget the free WiFi in settings--Wi-Fi.

• on a galaxy s6 how do you mark SMS (text messages) unread on the native app?

  • I don't think there is such an option in the Samsung messages app in S6.

• I have a Samsung Galaxy 6 phone. I cannot gets the events to show on s planner. It only shows up as a green dot. If I tap the date and green dot it will show the event on the bottom. My husband has the galaxy 4 and it shows the actual calendar and events, as does my new to samsung tablet . Could it be the way it is set up? Frustrating. Please help

  • Swipe down in the S Planner page to make it occupy the full screen. The title of events will be shown instead of a dot.

• I thought I had the weather live wallpaper for my lock screen and now I can't find it! I don't even have "weather" under lock screen notifications.

  Help =(

• Does anyone know how to set up a separate tone/sound for a new email versus a new text? I just upgraded from the Galaxy4 to the 6 Edge and it doesn't seem to have an option to distinguish different notification tones for different apps.

• I have the S6. Go to Settings, Sounds and notifications, Ringtones and sounds. You'll be able to set different sounds for texts and email messages. You can even set different tones for multiple email addresses.

  • Thanks Sharon! I'm not sure what I was looking at before as I did go into those settings. Another question...i have other email accounts but they are listed under applications. Is there a way to do individual sound notification for the various apps? The only thing I can find is Sounds and Notifications > App Notifications > but the when you are in the actual app, the only options are Block Notifications or set as priority...no option for sound?

    • In settings - applications - email, once notification is turned on, you can tap any email account, then set notification sound individually (after you turn on notification for each email accounts individually). Identical settings can be found inside email app.

• add a custom folder to email. I would like to add a folder called "keepers" to my email app so I don't have so many emails accumulated in my inbox. I have a galaxy S6.

  • There are so many folders already. You can use archive folder. But this depends on email server type.

• How do I change the charge setting for sms on my Galaxy S6? I have managed to message previously without this being an issue now i can't send messages to numbers that charge

  • Not sure what you are referring to. Can you send messages? if not, check with your phone company, and they will send you a message. You then apply the message to get correct messaging settings. Most carriers now have this settings in the SIM card.

    • Hi there, I am having issues with regards to sending a message to a short number that charges for the text. For some reason my phone won't allow me to send a message to a number that charges, Is this something that can be resolved in phone settings?

      • You need check with your phone company. They probably blocked it before you sign up for it.

• I have the Samsung Edge S6. How do I get photos to go from portrait to landscape when viewing?

  • Turn on screen rotation in notification panel (quick setting buttons). Swipe down from status bar to access quick setting buttons. If you updated the phone to Marshmallow already, you can swipe down with 2 fingers to access all buttons (see this page).

• When my alarm goes off, it used to show a screen that I can choose snooze or cancel. That screen does not come up when the alarm goes off it is just black. It is like it is on automatic snooze. Goes off every 5 minutes for 15 minutes. How do I fix it?

  • Sorry It is a Samsung 6

  • Did you check notification panel?

• When I click on my wi fi, i get a message that says unable to find IP Address. I have entered all the correct passwords and the IP address, but I am still getting this same message. Help.

  • You need check the router settings. If it's your own router, you can check the logs of the router.

• Hi from the clipboard how do u paste r copy the a page unto another site r fbk page thanks kate

  • Tap and hold (long tap) the input area in the app, then you should have the option to paste.

• Yes but I want to be able to view the whole month when I open it not just for that day. I don't know how to open the whole month veiw

  • In top left, tap the date (there is an down arrow) took switch to month view or week view.

• Hi Simon
  There isn't. That is how my old phone worked. The new one has the word Susan planner at the left. Date in the middle (that does nothing when you tap it) and the right says today and then search but neither allow me to change the veiw.

  • use it in portrait orientation. In landscape mode, there is no space to show details within the calendar.

    Anyway, you can take a screenshot and share it in our facebook page so that others can see what exactly you got.

• Ok I posted what I have and what want

  • You only posted what you want, not what you get. Actually, got can get the identical view in your S6.

• how do you stay connected to internet while being totally mobile, I need to use google maps all the time?

  • Just enable mobile data. What are your problems?

    Also, Google Maps now also supports offline usage to certain extent.

• my s6 not charging since yesterday its off due to low bettry,how long it will take to show start charging

  • It should take less than 2 minutes.

    You may also check the charger and cable.

    If s6 cannot be charged, you have to visit local Samsung service center to check the hardware.

• Calls amde to my phone are not registering.
  Missed calls numbers are not kept .
  Tried everything without success.
  P,ease how do I adjust this so My phone saves the hu,bers for me to call back .
  Thanks Tasma .

  • if you cannot receive calls from any callers, you need to check with your phone company.

    Caller number display in most regions is no a free service. You need check with your company whether your service plan includes caller number display feature.

• How do I change my photo gallery to show my pics by the day and not arranged by month?

  • When you pinch/spread to zoom in, it should automatically switch to daily arrangement.

• Hi everyone. Can you tell me how to disable the ‘home settings applied’ function on the six edge. It’s very frustrating as it turns my screen brightness down to half and nearly as soon as I’ve put it back it does it again. Thanks in advance.

  • when did you get the ‘home settings applied' messages?

    for brightness, you can turn off auto brightness level.

• I'm really annoyed with the alarm clock on my s6. I can set an alarm and it works just fine, but when I try to dismiss the alarm or try to hit "snooze", it won't let me! It will just keep blaring for like 3 full minutes no matter what. I tried changing the settings, but it still won't let me dismiss or snooze. Right now, I have it set to where the volume buttons should dismiss the alarm, but it won't work! I thought maybe there was something wrong with the buttons, but there's not. They work with everything else on my phone. It's just the clock app I'm having issues with. What do I do?

  • You need swipe the button, not tap the button to dismiss or snooze the alarm.

• Using a voice command, I say to my Galaxy S6 "set a timer for 5 minutes." Doing this opens an app called "clock," which I think is the native clock app for my phone. However, I can't find this app any way other than voice command. Can you tell me how to find it?

  • Android 6.0.1

  • In apps screen, you should be able to find the clock app. You can set timer, alarm or world clocks with this app.

• can I use my Sansungs6edge phone as microphone and connect to an amplifier for a party

  • I guess you need an app. Audio from the phone can be output to the amplifier through 3.5mm cable. But the microphones in the phone can only output to the phone. So you need an app to process the microphones input, then output the audio.

• How can I remove a security pin. From s6? I go lock screen security, screen lock type confirm pin, next and the none is grayed out. Turned off by administrator. Please help where do I go from here? Deb

  • Who set up the phone for you?

    If the phone is set up by your IT department, they usually install remote management or security tools and you cannot turn off lock screen security.

    If you add any VPN accounts, or company email (Exchange account), the lock screen must also be on.

• Help. I have a Galaxy S II X - I have NO IDEA about this phone and it said I had to backup my photos; just a question to me on the screen, which I had to answer yes or no. I said yes, but now I have NO IDEA how to access those photos. Anyone...?? And explain as if I was a 5 year old please. lol. THANKS so much to anyone

  • What's shown in gallery app? Normally backup should not delete your files in the phone.

• Is it safe to use my Samsung Galaxy S6 Edge while it is plugged into a charger while it is at 100%?

  • I don't think there are any security issues. But it's probably not good for the phone. Why do you want to do this?

• My Galaxy S6 will not video call anyone at all and I was wondering what 0I have to turn on in my settings or if I'm just not doing something right because I can't video call or accept a video calls from anyone

  • What did you get when you tried to accept a video call?

    Video call is a mobile network feature. You need to check with your carrier whether your plan includes video call. If your mobile plan doesn't support video call, the phone should not ask you to accept a video call.

• Is it possible to change the blue and yellow colours that messages are typed on from senders and receivers in messaging? I can't stand yellow thank you

  • You can use Galaxy S6 themes to get different color schemes.

    By default, the messages app only allows you to change background and font size.

• The new Nougat upgrade has changed the colour of my calendar to red and orange, which I can't see properly (I guess all colourblind people also have a problem with this). How do I change it, please?
  The same upgrade has added the shift characters to each letter on the keyboard, also making it hard to see. How do I change that too, please? The change display only gives a bright yellow version and I just want clear black on white back.

  • You can use Galaxy S6 themes to get desired color combination and styles. Samsung doesn't offer customization directly. Please refer to this guide https://gadgetguideonline.com/galaxys6/samsung-galaxy-s6-guides/how-to-use-samsung-galaxy-s6-themes/

• how do I delete voice messages left on my Samsung s6??

  • Voicemails are saved in your carrier's server, not the phone. You can access voicemail from any devices.

    The way to delete them varies from carrier to carrier. When you access voicemail, it should have voice prompt for you to delete them.

    If you are not sure, check with your carrier on how to delete them.

• At some point I configured the home button to also wake up the phone, how do i disable this function?

  • No, you cannot disable the wake up feature of home button. You can do it only in rooted devices.

• Can anybody tell me how I can get my Galaxy 6 edge to download my contacts to my car....it will only acknowledge about 6 numbers...and wont pick up the rest I have removed the pairing and re-paired them...nothing
  Thankyou

  • How does your car handle contacts? You can always export contacts to a file, then import.

• When I push the home button once it opens the google assistant. I do not want that. I want it to just take me home. I can not find how to fix this.

  • You press the button too long. Google Assistant is activated when you long press the home button. If you just press it once, you should not get Google Assistant.

• How do you get the individual ringtones to play. Mine have stopped working.

  • When you pick the ringtone, doesn't it play before you confirm? You may give details of the issue so that others can understand the context of the issue.

• Is there any way I can still get the major software updates for my S6 Edge? I am no longer with AT&T, , so I cannot get OTA updates from them, but the device is still locked into them as a carrier. I'm on 6.0.1, and I understand there's a newer version which likely fixes most of the issues I'm having. Is there a way to get the update from Samsung maybe? I'd rather not use a custom ROM if I can avoid it. Thanks!

  • You need to get a AT&T sim card to use OTA update.

    You can also update the phone by manually downloading the firmware and update on recovery mode.