Samsung Galaxy S6 Online User Manual

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• I'm not finding any info online as to how to change the lock screen timeout setting. My lock screen times out in what feels like 3 seconds, barely giving me time to unlock it before the screen goes dark. I'd like to extend it to 10 seconds. Anyone know how? This would be a great thing to develop content for. It's being asked on other sites and no answer seems to have been found.

  • I don't think the lock screen timeout is configurable by the owner in galaxy s6. It should be about 5 seconds.

    Most android phones share the similar duration.

    If the screen is touched, it should not turn off. For most users, 5 seconds between taps should be long enough.

  • go to settings, tap display, screen timeout 15 sec 5 min etc

• how long do i need to charge the s6 for the first time?

  • It should take less than 2 hours to charge galaxy s6 battery. It's not necessary to keep the phone on the charger once battery is full (galaxy s6 will notify you it is charged. The led should also turn from red to blue if there are no other notifications. )

• Any info on setting voucemail box up?

  • Voicemail is configured by your carrier. Normally, it's not necessary to do anything on the phone.

    • Is there a single touch button for voicemail? I have it under favorites now in my contacts.

      • Probably not. Voicemail is not a frequently used feature for most Galaxy s6 owners, I guess. In some regions, some carriers may not include it in standard plans.

        • I cannot do the Samsung update because I am told I will a pin to access my phone afterwards. I have forgotten the pin. Help!

        • Yes, in Marshmallow, you cannot use fingerprint to unlock the phone after a reboot.

          You can change lock screen security to swipe. Then reset the lock screen security.

          You can also turn on Samsung's find my mobile (settings - lock screen and security - find my mobile) on the phone. Then unlock the phone with find my mobile. It will reset the lock screen security to swipe when using find my mobile to unlock the phone. You may check this guide on using find my mobile to unlock your phone
          https://gadgetguideonline.com/s7/sasmung-galaxy-s7-how-to-guides/unlock-galaxy-s7-and-galaxy-s7-edge-using-samsung-find-my-mobile/

  • What is the benefit of the data saver

    • It can save your mobile data. Data saver in Android Nougat was explained in this page -galaxy-s7-status-icons-in-galaxy-s7-and-galaxy-s7-edge-nougat-update/ and this page https://gadgetguideonline.com/android/android-nougat-guides/how-to-use-data-saver-in-android-nougat/

• Ty

• My Galaxy s6 just keeps restarting over and over. Turns off and back on. Says Sprint then sprint Spark. Will not let me do anything else. Any suggestions. I have had this phone for 1 day.

  • Replace it if possible.

    If you want to try, you can try to reboot into safe mode and disable apps installed by you. https://gadgetguideonline.com/galaxys6/samsung-galaxy-s6-guides/how-to-use-samsung-galaxy-s6-safe-mode/

• My S6 edge has locked me out! Wont recognise my fingerprint and since Ive never given it a backup password... its useless. I only have been using it 1 day. Any tips guys?? Help!!

  • It is compulsory to setup backup password when registering your fingerprints. There is no way to escape the step of setting backup password.

    Please refer to this guide: https://gadgetguideonline.com/galaxys6/samsung-galaxy-s6-guides/how-to-unlock-samsung-galaxy-s6-and-s6-edge-if-you-forget-the-screen-lock-password-and-your-fingerprint-is-not-accepted-either/

    Of course, as it is new, you can also reset the phone.

• my s6 didnt turn off th screen when i close the cover and when i open the cover the screen is still dark ......?can someone let me know why?thanks

  • it depends on the cover. What case/cover are you using?

    if you keep the cover open, will the screen turn off automatically?

• How can I change to English language as soon as I swith on some language comes which I cannot understand

  • If you don't know the language at all, you can guess based on icons. If you still have problems, you can go to a handphone shop and compare side by side.

• My phone will not charge wirelessly with Qi or PMA any suggestions

  • Any notifications on the S6? Did you try a different wall charger?

• How do I use symbols in the Calendar

  • You can use whatever you have in the keyboard for S Planner. If you mean pictures, no, the S Planner in Galaxy S6 removed such features you may find in old Galaxy devices.

    • Having a picture against an appointment in S Planner was awesome ie kids pool event timetable for the day. How do I request this to be added back as a feature?

      • You can try some other third-party calendar apps. Some lay have this feature.

        Samsung actually removed this feature......

• Hi, wanted to leave a thankyou to you guys for saving my S6! I can't switch my phone on when the blue light is still blinking, just blank. Major headache. Pressed the power button & volume down button upon sourcing for solutions and it worked.
  Thankyou!

• How do you delete pictures

  • You can delete any files in My Files app. For pictures or videos, you can delete them in gallery app or photos app.

    • I don't have a delete button in my gallery.

      • You need open the image. If no options turns up, tap the image once.

• Hi. Anyone know how to stop this stupid blue line going up and down my S6 Edge? I can't do anything. I have restarted and the blue line just keeps on going up and down :(

  • Not sure about what problems you are talking about. You may visit local Samsung service centre. It's probably just a simple problem.

  • try pressing the home button three times. I turned the universal switch on and this happened to me as well. by pressing the home button three times it turned it off. hope this helps if the problem is still there.

    • Thank God i found this i had no Idea what i did to my phone just got it about a week ago and i havent liked it from the start i hate learning new phones i miss my note hopefully i can exchange to what im used to

      • Hitting the home button 3 times doesn't work for me. I hate this phone. Blue line is still going across the screen and I really don't want to have to reset it! Help!!

      • home button X3 worked! Thank you!!

• Is there a way for my calendar entries to show up on my home screen so I don't have to go into the calendar and the day to see what I have going on?

  • An app called Digical

• γεια σας.
  εχω ενα πρόβλημα. εβαλε ο γιος μου κωδικό στο κινητό και δε μπορεί να το θυμηθεί .εχουμε μονο με το αποτύπωμα.
  υπαρχει τροπος να βγει ο κωδικος? και αν οχι εγω ,μπορώ να το πάω καπου/

• Why does my Galaxy S6 have voicemail icon on screen. But I do not have any voicemails. Have turned phone off and on, icon disappears for a short time and then returns. So aggravated!

  • Voicemail is offered by your carrier. All voicemail messages are storeroom your carrier's server, not on s6.

    You need contact the phone company on how to disable it if you don't want to use it.

• how do you move the icons on the scren?? i want to put a couple on my main screen, but i cant move any of them. I teied holding them, nothing, i tried the edit button, but that just wants to delete them...... help!

  • Do you mean adding icons to home screen? If yes, in apps screen, tap and hold the app, you are automatically directed to home screen. Without releasing your finger, you can move to any location on the home screen. Once you find the ideal location, release your finger from the screen.

• how can i set my apps to a-z rather than newest always at the end

  • Samsung removed this feature in s6. You cannot sort apps as you did in previous phones. You can try to use app folders to manage apps.

    If you really need this feature, you can try some third party launchers.

• My samsung 6 has a blue screen with a arrow saying DOWNLOADING do not turn off target an phone is getting hot Can anyone help

  • You entered galaxy s6 download mode....... Press and hold power button (be patient) to reboot the phone normally.

• Nevermind I fixed it

• My Galaxy S6 won't send or receive Picture messages what do I need to do

  • Does your mobile plan include MMS? What error message did you get?

• How can i set my s6 to save passwords for online accounts?

  • Do you mean in chrome browser? You can turn on password saving in settings. Open chrome browser, tap menu key (3 vertical dots on top right), then tap settings. You can find the option.

    You can also sync the chrome settings on all your devices including pc,tablet and mobile phones.

• When I force stop the dialer storage (1.45GB already on my s6), what kind of error would I get? What's in this storage? I'd like to free up the space.

  • You should backup your s6 before clearing the dialer storage. All you messages and call logs and specislcontact settings are saved there.

    Anyway make sure you have a backup before clearing it.

• How can I make my exchange email open to the UNREAD rather than Priority or Inbox? I tried removing the account in case I missed that- but did not see it when I re-created the account.

• It appears somebody paired to my new S6 Edge. There was a notification message (which disappeared when I clicked on it) that I was paired to something with the word "security" in the paired device name. In my S3, it was necessary to activate a 'make visible to other devices' setting to pair, which lasted only a couple of minutes. In the Edge, it always says "visible to other devices" and I cannot find a way to turn this off. How does one do this?

  The new menu structure is nearly impossible to decipher. Seems like all computer device makers relish making as many changes as possible to each of their new products, so no one can operate them without hours of re-learning, instead of building on what we already know.

  • S6 edge should be visible only to paired devices. It is visible to new devices only when it's scanning.

    You can find all paired devices on settings - Bluetooth. You can unpair any of them by tapping the gear icon.

• If I need to use the digital voice recorder on galaxy S6 to record a conference that is at least 2hours, how many time does the phone record....?

  • I think it's limited by the storage available on your s6. Anyway, you can check the phone periodically to make sure the voice recording is on. If you use the pre-installed Samsung voice recorder, the LED should light and telling you whether it's recording.

    For important meetings, always test such tools before the meeting.

• My S6 says "open channel" at the bottom. What does that mean? How do i get rid of it?

  • When did you get it? Is it persistent?

    • is this solved? same problem

      • You can take a screenshot and share it in our Facebook page so that other can see it and help you.

        You need also give more details, for example, how and when did you get that.

• I'm new to Samsung phones (always had Motorola) i recently got a S6 active thru at&t, is there a way to get rid of the ascending ringtone without rooting or downloading an app? I miss a lot of call because I can hear the ringtone till about 20 seconds in.

  • Ascending ringtone is carrier dependent. Unfortunately, Samsung does not offer the option to enable/disable this feature.

    There used to be some apps to enable/disable ascending ringtone. But most does not work well with Lollipop 5.1.

• I keep getting pop up adds for security apps, I have pop ups blocked but they still pop up. It goes to web page stating that my phones at risk of viruses then goes to app store for security app..help!! what do I do?? I tried to delete apps that I don't use thinking it may be linked but did not help issue.

  • Which security app? You can disable/uninstall such security apps. You do NOT need any of them.

    • not sure, they're for security apps that I don't have downloaded. ill check next time. Sometimes its says I won a prize, just real random stuff. & more frequent lately.

      • It can be from some nasty apps. Once you get the notification, tap and hold the notification, tap app info to find out the culprit. You should uninstall such apps.

• Am locked out from my android device, galaxy s edge, what to do? Android device manager has locked it off and my location is also off, but i have internet access.

  • Please check this guide https://gadgetguideonline.com/galaxys6/samsung-galaxy-s6-guides/how-to-unlock-samsung-galaxy-s6-and-s6-edge-if-you-forget-the-screen-lock-password-and-your-fingerprint-is-not-accepted-either/

• Can't get into my s6 edge blue line runs up and down the screen won't let me access anything what's the problem

  • Not sure. But you can hold the button to reboot the phone.

    If problem persists, you should visit local Samsung service center to check the phone.

• my galaxy s6 was working perfectly fine this morning till after school. I have the temper glass on but my phone slipped from my hand as I was closing my bag and now the screen is black the light is blinking but nothing is showing. I looked at the screen under the temper glass and it looks like the temper glass kind of shattered the actual glass. I don't know what to do

  • If you can see the screen is physically damaged, you should visit local Samsung service center to check and fix it. BTW, it's usually not cheap to replace screen.

• Battery temperature is too low...phone has error message popping up stating that it is unable to charge because the battery temperature is low..please help!

  • did you drop the phone to water? The message usually indicates some sensors get wrong readings.

    It can also be caused by bad/poor connectors. You can try another USB cable to see whether it helps.

• Hello eveyone! Hope someone will have a solution different than factory reset! So, my kid was trying to unlock my S6 edge (with his fingerprint or something, I don't know what exactly happened) and after that there is a message:"Unable to recognise your fingerprint. Enter your backup password to unlock the device"! Unfortunatelly, the backup password doesn't work (probably I'm not entering the right one). I cannot unlock via google because wifi and mobile data are turned off.
  Can anyone tell me, if there is a way to restore (somehow) my backup password to my e-mail, OR to turn on wifi or mobile data OR restore the fingerprint unlock (because I don't have the opportunuty for fingerprint unlocking now)?
  Thanks....

  • There are no solutions for your problem. This is a security measure. If it's easy to bypass, it doesn't make sense.

    Imagine the problem in this way, if your phone is lost, do you want other people to unlock it easily?

• My phone is in Safe mode & I've tried to disable it but when the phone come back on. It still in Safe Mode

  • It usually means some apps prevent the phone from working normally.

    You may backup your phone, and try a factory data reset. After reset, please do not install any third-party apps.

    Of course, before factory reset, you may try clear cache partition to see whether the problem is solved.

    Please also note, after factory data reset, you may require to activate the phone with your Google account that existed on the phone before reset. You should not change the account details for this Google account. Please read this guide on this anti-theft feature in Lollipop 5.1.

• Very frustrated with volume buttons. Keeps going to media volume. Can't get it to system volume....

  • The volume button is context sensitive. If you want to change ringtone volume, you should close music or video apps, then press volume button. You can also go to Settings--Sounds and notifications --Volume to adjust volumes for all.

• My galaxy s6 always displays by itself " open channel... connect to server" every 15 min. How can i remove this?
  Please help it is very annoying.
  Thanks

  • Anything shown in notification panel? Did you try to reboot the phone to see whether it helps?

• Nothing is showing in the notification panel ... and yes of course i rebooted my phone several times... but still the same :(

  • It sounds like due to a buggy third party app. You can verify this by rebooting there phone into safe mode. If the headup notification stops, it means it's caused by some apps you installed. You need find the app and uninstall it. If you have no idea, you probably have to backup there phone and try a factory data reset.

    To reboot your s6 into safe mode, please follow this guide https://gadgetguideonline.com/galaxys6/samsung-galaxy-s6-guides/how-to-use-samsung-galaxy-s6-safe-mode/

• How can I adjust the factory settings so that I can add more music, apps, pictures and addresses? My phone is 64 gig and there should be no issue with having lots of apps, pictures, music and contacts. The S3 was designed way better and it also had a sim card slot. way better to use that the Samsung Galaxy S6.

  • What problems did you get when you install apps or add media files?

    • When I try to take a picture or download more music or apps it says I do not have enough storage. I know that is not true. I have used less than 8 gig's. I may just sell this crappy phone & see what the competition has to offer.

      • You need actually check settings - storage. You main also use some tools to clear junk folders. The phone is seldom wrong when it tells there are insufficient storage.

        Good luck with your new phone.

• Who says 5s is enough? I expect crap that that from Apple/iOS than Android. Maybe someone has a disability of some sort which slows them down, maybe they are just busy multi-takers and the phone keeps turning off. The point of Linux/Android (for the most part) is CHOICE. If you want a 5s wait, more power to you, but a bunch of us want/need more time.

• I did not ask for Flipboard. I HATE IT. Yet I can't delete it and I can't make it not show. This is my last Samsung phone.

• I had blue tooth turned on and put my phone near my computer and it downloaded all my favorite web sites to my contact page. It also doubled up all my phone contacts from another older phone that I needed to get some contacts from. I finally turned off blue tooth and watch what I put my phone next to. It's a security problem if you leave blue tooth on and you are sitting in a room full of people. A real nuisance trying to delete the other data too. Be careful or you might get your contacts stolen. I really hate the new S6 Active.

  • It is probably not related to Bluetooth. Bluetooth should never transfer such files/info automatically. There are no known security concerns of Bluetooth on S6 up to now.

    The contacts are probably synced through your Google account and/or Samsung account. The duplicated contacts cane also be from SIM card in the old phone.

    Your bookmarks in Chrome on the laptop can be synced with Chrome browser on Android. It is NOT through Bluetooth, It is through Google servers.

• I have the light blue screen, it shows an arrow aiming downward and says "downloading... Do not turn off target" I held the power button down for a solid two minutes and nothing happened. This is very frustrating need an answer

  • You are in download mode. Very likely, you press and hold Home+ Volume down and Power button together when restarting your S6.

    You can simply press and hold power button to reboot S6 normally.

• I have a light grey circle with a phone inside it that keeps showing up on my screen. If I tap it my screen becomes disabled for a while. I am not able to power down my phone or anything. Any idea of what it is and how to get rid of it?

  • Did you install any apps recently? You may take a screenshot and share it on our facebook page.

    • I haven't downloaded any new apps! What is your fb so I can post a screenshot? Thanks!

      • https://www.facebook.com/GalaxyS6Owners

• My S6 constantly switches to military screen view when I tilt my phone. How do I turn the sensitivity down?

  • Mulit-screen not military

  • It should not be sensitive. The multiscreen requires you touch the screen physically. Tilting should not trigger multi screen. You may visit local Samsung service center to check these hardware if you calm easily reproduce the problem.

• my s6 is not accepting my finger print and i forget my back up password and google account also... so how can i unlock it please give any way to unlock it

  • there are no other ways to unlock the phone.

    as you forget your Google account, you even cannot reset the phone due to factory data reset protection in Lollipop 5.1.

• HI... Just got the Samsung s6, new user and unfortantly I put my google photos in my trash bin and did not want, now I can not find my trash folder so I can recover and put back on home page? Searched online and my phone for answers but still am at a loss.. Can someone please help me find my apps list or widget list for that matter and are those where the trash folder is or are they the same thing?? Thank you so much!
  Look forward to hearing from you:)

  • Android by default doesn't use recycle bin. You can find all installed apps in apps page. You can always add any apps and widgets to home screen. We have a detailed guide on this.

    If you uninstalled the app, you can install it in Google play store. Just search for Google photos.

    • Thank you Simon....:)

• you got to be kidding; I have to go on line to figure out how to use this phone. ridiculous

• How can I extend the length of time my phone rings on incoming calls? I often cN' access it before it stops

  • The connecting duration is set by your carrier's network, not your phone. You have no control.

    You can check with your carrier. A few (only a few) carriers may let you change the duration. Try your luck.

• How you do reset your backup pin when you forget it? I used to use a pin to lock my screen, but I have since changed it to swipe to unlock. Since I do not have my backup password, and all 10 of my fingerprints seem not to work. I have yet been given the option to change password through Google, it simply tells me to try again in 60 minutes. I do not have Find My Mobile on my phone.. so I cannot unlock it that way either. I can use it since it is only locked by a swipe.. not a pin or pattern. But, I am tired of having my pocket dial my contacts...

  • When did it ask you to wait 60mins? It seems you updated there phone to android Marshmallow already. On Android Marshmallow, there is no backup password for fingerprint. You need set lock screen as PIN/password/pattern to use fingerprints. Please refer this guide https://gadgetguideonline.com/galaxys6/samsung-galaxy-s6-guides/changes-on-using-fingerprint-to-unlock-galaxy-s6-in-android-marshmallow-update/

• I got one of the clear front cases for the S6 edge.
  on my last samsung I could open the flip case and i would get the locked home screen come up, it doesn't on this.
  Is it a setting that I need to set up?

• I recently updated my phone and now I can't create a shortcut on my homescreen for my most used contacts - is there still a way to do this?

  • You can still use widgets for any contacts. Under widgets, you can find 3 contact widgets for direct call, direct message and normal shortcut.

• Had an app for a diary on my Galaxy S5 and now have the S6 Active I did the smart transfer and nothing is in the diary . How can that be transferred over ? Any help will be appreciated.

  • It depends on the app. You need to check with the app developer on how to migrate data for the app.

• I have set my Samsung Galaxy s6edge lock screen to pattern and finger print, but it still opens up with swipe when I do not want to use swipe

  • Just put your finger on the home button to unlock the phone. In Marshmallow, lock screen doesn't allow you to unlock directly with pattern or pin or password. You need swipe once.

• how do l download a user manual for samsung galaxy 6 would just like to find out a few more things

  • What do you want? You can download Galaxy S6 manual on this page.

    • I wanna know what all the icons on my home screen are

      • https://gadgetguideonline.com/galaxys6/samsung-galaxy-s6-guides/meaning-of-status-icons-and-notification-icons-in-samsung-galaxy-s6/

• i have an icon on my phone that has showed up and i don't know what it is. i have tried to find out, but to no avail. it looks like a plus sign with a half circle around it. could you please send the response to my email at
  Please do not post your email publicly.

  thanks,

  • Very likely, it is the data saver in Android Nougat as explained in this guide.

    If not, you can take a screenshot and share it in our Facebook page.

• I have a Smsung S6 with a battery icon in upper right bar that has 3 angles, located in a triangular configuration. They look very similar to the recycling icon only without the arrow tips. Phone is acting funny (can't receive calls) but charges properly/fully. Will send/receive texts if words only but fails if trying to send a picture. Cannot find this battery icon in any online list I've found of Samsung battery icons. Unsure if simply old battery where buying a new one will solve issues or is it a bigger problem? Verizon store not helpful. Thanks for all assistance

  • Battery saving mode in Android Nougat update. Please refer to this guide.

• Apps can be sorted a-z z-a by 3 dots top right of apps screen